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Onboarding Administrator
2 weeks ago
ROLE PURPOSE
Nexio supports the Vodacom Indirect Channel through Desk PAM Support services servicing their Indirect Partners and Channels. The primary purpose of the role is to provide general business support to Partner Indirect and Business Channels.
The role includes Monitoring of compliance to legislation on all new partners, ensuring due diligence is followed, refine partner segmentation by assist with on boarding channel partners.
Understanding respective channels of approvals. Create a plan to enhance the on boarding process until an X-code is initiated. Create sub-dealer and dealer amendment on workflow.
Some key deliverables include supporting PAM's by Communicating timelines on the status, priorities urgent request and to ensure goals are met to all stakeholders.
SR resolution; order and billing queries; account escalations; and general customer queries, as detailed in the role requirements below.
ROLE REQUIREMENT
Facilitation of onboarding partners on workflow
- Assistance with Partner escalations
- Facilitation of general assistance of Fixed and Mobile PAM's
- Utilize solutioncapturing experience to identify and prevent erroneously partner types being onboarded
- Assist PAM's with order modifications/tracking
- Manage the customer expectation
- Manage Daytoday service delivery issues
- Giving internal and external customers advise on business processes
- An ability to describe a problem effectively, gather and analyse information and create options to generate a workable solution
- Proactive monitoring and reporting of system problems
- Active participation in system requirements
- Involvement system prerelease testing
o Case by case systems issue intervention
- Participation in system enhancement in the support of segment sales and service delivery to customers
- Systems gap analysis and reporting
- Channel behavior analysis and reporting
TECHNICAL / PROFESSIONAL COMPETENCIES
- Experience in Telecom's CRM Systems
- Comprehensive experience in Excel and other related Microsoft Office product Suite
- Experience in dealing with high volume high priority customer accounts.
- Experience in solution sales and relationship management with a track record of solution selling
- Flexibility and problem handling and solving ability.
- Ability to work and manage in an ambiguous and changing environment.
QUALIFICATIONS & EXPERIENCE
- Grade 12 (Matric) essential
- At least 1 year sales experience in sales management
- Experience of working with Siebel/Ignite advantageous.
- Experience in telecommunications highly advantageous
LEADERSHIP COMPETENCY REQUIRED
- Equip the team by way of knowledge sharing.
- Encourage collaboration.
- Big Picture Solution Realization
- Holistic Organizational Understanding
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