Principal Technical Assistant
2 weeks ago
Technical ~ Sales / Marketing / Communications
Cape Town - Western Cape
***:
Principal Technical Assistant - Cape Town
The TES employee(s) will be responsible for the following function / work:
- Live alarm and incident monitoring
- Call taking from key authorised users or clients
- Incident call logging to relevant resolver group
- Incident coordination and escalation of calls
- Adhoc requests for reports
- Ensure shift handover documentation is complete
- Perform Change management checks
- Access control
- Handle incident management issues accordingly and as instructed
The TES employee(s) must meet the following requirements:
Qualification:
Minimum Grade 12
Experience:3 years' experience in a relevant environment
Other skills /requirements (Specify)
- Valid driver's licence with own vehicle
- Ability to work shifts
- Good communication skills and etiquette
- Experience in a technical operations centre an advantage
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