Principal Technical Assistant

2 weeks ago


Cape Town, Western Cape, South Africa Affirmative Portfolios Full time

Technical ~ Sales / Marketing / Communications

Cape Town - Western Cape
***:
Principal Technical Assistant - Cape Town

The TES employee(s) will be responsible for the following function / work:

  • Live alarm and incident monitoring
  • Call taking from key authorised users or clients
  • Incident call logging to relevant resolver group
  • Incident coordination and escalation of calls
  • Adhoc requests for reports
  • Ensure shift handover documentation is complete
  • Perform Change management checks
  • Access control
  • Handle incident management issues accordingly and as instructed

The TES employee(s) must meet the following requirements:

Qualification:
Minimum Grade 12

Experience:3 years' experience in a relevant environment

Other skills /requirements (Specify)

  • Valid driver's licence with own vehicle
  • Ability to work shifts
  • Good communication skills and etiquette
  • Experience in a technical operations centre an advantage


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