Principal Hybrid Networking Technical Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Dimension Data Full time
Functieomschrijving

The primary responsibility of the Principal Specialist is responsible for installation, configuration and fault management in highly complex environments within a technology domain. This includes remotely supporting clients within service level agreements (SLAs) to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management.

"Responsible for setup and installation of technical systems, applications, or process designs for client's purchased or outsourced technology and business process solutions. Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely."

Key Roles and Responsibilities:

● Interact with clients on site to meet more highly complex requirements of a solution.

● Escalate unresolved problems and issues to the relevant third parties.

● Delegates lower complexity tasks to engineers and technicians.

● Assume responsibility for the co-ordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required.

● Write reports and proposals and complete and maintain project documentation.

● Recommends improvements to standard operating procedures relating to installations and fixes.

● Act as coach and mentor to Implementation Engineers and Technicians.

● Included in highly complex design work, with input to the design expected.

● Expected to work independently and take ownership of relevant technologies according to domain or specialization.

● Monitors the quality of work produced by Engineers and Technicians and makes recommendations for continuous improvement.

Knowledge, Skills and Attributes:

● Deep understanding and appreciation of technical design and business principles

● Demonstrates solid project management and administration ability

● Sound project skills which are demonstrated in the execution of installations and other assignments

● Displays leadership and team management ability

● Demonstrate customer engagement skills

● Demonstrate relevant domain specialist knowledge and expertise

● Display a proactive approach to solving problems

● Excellent verbal communication skills

● Client focused and display a proactive approach to solving problems

● Ability to coach, mentor and provide guidance to team members

● Excellent understanding of project management principles

Required Experience:

● Extensive work experience in a technical implementation engineering or similar role

● Experience engaging with clients and conducting presentations

● Excellent project administration and documentation experience

● Report writing experience

● Extensive project management experience

Additional Job Description Standard career level descriptor for job level:
• Seen as expert in field
• Can resolve critical issues
• Works on issues that impact future success. For example - in design or sales
• Uses professional concepts to develop resolution for critical issues and broad design matters
• Creates formal networks with key decision makers
• Serves as external organisational spokesperson
• Have wide latitude
• Typically requires extensive related experience with a Bachelor's or equivalent degree; or extensive experience and a Master's or equivalent degree; or a PhD or equivalent with extensive experience; or equivalent experience

Requirements

Academic Qualifications and Certifications:

● Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent

● CCIE (Cisco Routing and Switching, Wireless or ACI)

● Specialist Networking knowledge and experience essential

● Wireless, SDWAN and ACI beneficial

● Superior level knowledge in the following and strong knowledge in all other areas of: IP internetworking, LAN Switching, Wireless, WAN protocols. IP Routing protocols (OSPF, EIGRP, BGP) and ACI

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