IT Desktop Support Technician

2 weeks ago


Rustenburg, North-West, South Africa Afritop SA Full time

Responsibilities

  • Effectively troubleshoot and manage production incidents.
  • Communicate accurate impacts of production incidents
  • Recommend solutions to production problems.
  • System level documentation
  • Support desktop operating systems, hardware and software OS (all versions )
  • Efficiently troubleshoot and resolve complex problems in a highly technical environment.
  • Participates in technical training programs and selfdirected learning.
  • Providing Tier II support to clients related to issues with assigned business unit products and services.
  • Respond to escalated tickets from Tier I support staff to issues that impact clients business operations.
  • Perform more advanced troubleshooting of routers and systems making adjustments within scope of responsibility.
  • Appropriately handling all customer issues including troubleshooting and providing feedback to the customer
  • Supports customers per the details contained in the customer maintenance and support contractsSLA.
  • Maintains a high level of customer satisfaction through professionalism.
  • Ensure compliance with SLAs and OLAs
  • Establish and maintain procedures to ensure timely and accurate resolutions of customer issues working with inhouse development teams
  • Analyze and build recommendations to optimize the customer's integration with our external and Internal services and solutions.
  • Prepare accurate, clear, and timely reports.
  • Prioritize work and set expectations for all incidents and requests.
  • Analyze, troubleshoot and resolve reported issues (software, hardware and processes) using a logical and systematic approach.
  • Document all support incidents for data reporting purposes.
  • Provide day to day desktop support;
  • Provide prompt and accurate feedback to customers.

Salary:
R12, R15,000.00 per month

Ability to commute/relocate:

  • Rustenburg,

North West:
Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Level of desktop support operating systems, hardware and software OS that has been provided: Basic, intermediate or advanced?

Education:

  • Diploma (preferred)

Experience:

Desktop Support: 3 years (required)

License/Certification:

  • Drivers licence (preferred)

Willingness to travel:

  • 50% (preferred)


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