Reception Supervisor

2 weeks ago


Durban, KwaZulu-Natal, South Africa JOINT MEDICAL HOLDINGS - CITY HOSPITAL Full time

The incumbent will be responsible for the day-to-day supervision of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales, and reporting to the Hospital manager as necessary.


  • Evaluating and assisting the Hospital Reception with standardisation in the department and align with JMH Group strategy.
  • Initiate and implement operational strategy aimed at delivering best patient experience, best outcomes, whilst ensuring employees remain engaged.
  • Delivery of a highquality Administration Service to patients, doctors and staff on a daily basis.
  • Responsible for Administration controls, particularly receipting of cash, credit control.
  • Managing the balance of staff between the various reception functions.
  • Effectively assigning duties to respective employees to maintain an efficient working environment.
  • Be supportive of staff when confronted with difficult patient queries / situations.
  • Ensuring the effective and efficient registering of new patients.
  • Management of the Reception Department's cost, budgets and expenditure.
  • Develop and maintain key working relationships with the Hospital Manager, Heads of Department, Internal Doctors, Ambulance personnel, JMH staff as well as external relationships and networks with Patients, Relatives of patients, Service Providers, Medical Aid administration staff and Doctors external to the JMH Group to ensure an integrated and seamless patient experience for recipients of scheduled and unscheduled care at the Hospital.
  • To support staff through conflict resolution, effective time management, workload prioritization and individual staff development.
Minimum of 4- 6 years' experience in Reception/Customer Service.

  • Previous supervisory skills essential with strong interpersonal skills.
  • Knowledge of Medical aid rules, preauthorization & confirmations essential.
  • Understanding of Hospital Billing system essential.
  • Computer Literacy.
  • Internet and Microsoft office is essential.

Job Types:
Full-time, Permanent

Application Deadline: 2023/01/06
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