Assistant Crew Purser

2 weeks ago

Midrand, Gauteng, South Africa Crew Life at Sea Full time
Act as central point of reference for shipboard information and services to guests

  • Facilitate the flow of information to departments in order to ensure awareness of guest issues and assist in resolving any problems;
  • Assist Guests with routine queries and where possible, provide resolution to problems;
  • Assist Concierge in supervising and monitoring front office operations, ensuring compliance with policy according to guidelines issued by the Company;

Responsibility and Authority

  • Guest Experience o Demonstrates genuine concern for guests wellbeing at all times;
  • Acts as a filter for guest complaints or concerns to Concierge;
  • Ensures front desk logs and reports are maintained within Company Standards;
  • Ensures guest requests are dealt with in a timely and efficient manner and that appropriate follow up is carried out;
  • Ensure all end of cruise filing and cruise startup preparation is completed in a timely manner; Liaise with the concierge ensuring the flow of information to the Front Office;
  • Daily followup of all front desk logs;
  • Assist the Concierge on the necessary documentation needed for embarkation;
  • Prepares front desk schedules work rotation;
  • Assist the Concierge in implementing and maintaining guidelines, procedures and training practices set by the corporate office;
  • Compiling Oceania Club Party Listings, preparing and sending invitations, preparing list of repeaters by no of cruises and reverting back to OCI Corporate with ships updated records;
  • Voyage of Distinctions preparing and sending invitations;
  • Assists Chief, Crew and Second Purser with additional requests as deemed necessary;
  • Updates folders for the current cruise, telephone directory and cabin availability lists;
  • Attends to guest requests;
  • Telephone duties;
  • Comment card data entry and other administrative duties as required;
  • Embarkation and debarkation duties (guest checkin);
  • Ensures sufficient amount of printed matters available at all times;
  • Logging guest issues in front desk logs and ensures follow up completed;
  • Passes on queries from guests regarding on board account, amenities, shipboard credits flights etc etc;
  • Attends front office meetings;
  • Performs all other duties as requested by supervisor or as listed in SOP Manual Front Office;
  • Responsible for setting up guest account, cash payments and guest account queries;
  • Providing US Dollars and foreign currency exchange services to guests;
  • Providing Cash Advances and Foreign Currency Account Payments to guests;
  • Safe Audits daily and foreign currency audits;
  • Attending on board gaming activities and preparing final figures and audits;
  • Accounting duties as instructed by Chief Purser or Second Purser;
  • Performs all other duties as requested by supervisor.
  • Trains new reception staff in front office operations;
  • Promotes and Participates in Signature Service Training Program
  • Immediately report to the Master any instances where the vessel is unable or fails to comply with any Companys policy, procedure, instruction, and any safety, environmental, or security requirement.
  • Participate in crew and passenger safety drills according to instructions from ships command;
  • Comply with company safety and pollution prevention regulations;

Requirements:

Education and Experience

  • Confident using MS Office Suite
  • Fidelio Cruise including (but not limited to) modules:
  • Cruise Management, Quick Check In.
  • Micros Fidelio Point of Sale
  • Hospitality Background preferred;
  • Reception and Front Office background preferred;
  • Understanding of the highest level of service;
  • Excellent administrative skills;
  • Strong leadership skills and practice "leadership by example";
  • Outgoing personality, open minded and flexible;
  • Ability to work in an international environment;
  • Ability to perform well under pressure;
  • Excellent appearance and excellent social skills;
  • Well organized;

Salary:
R40, R50,000.00 per month

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