Quality Assurance Manager: Specialised/ringfenced

2 weeks ago

Johannesburg, Gauteng, South Africa Nedbank Full time

Job Requisition and Talent Acquisition Consultant contact

  • Req:

Talent Acquisition Contact:
Lebohang Monate- Location: 135 Rivonia, Sandton-
Advert Closing Date: 07/02/2024
Job Family

  • Credit

Career Stream

  • Credit
Collections

Leadership Pipeline

  • Manage Others

Job Purpose

  • To develop, control and monitor Quality assurance outcomes for the specialised portfolio within CDR. This portfolio requires proactive quality control and monitoring to create optimal high performance amongst all teams.

Responsibilities:

  • Accurate and timeous data extrapolation and analysis from sources across CDR to identify problem areas requiring root cause analysis and monitoring
  • Drive accurate and impactful quality assurance outputs from a group of Quality assurers ensuring adequate sampling per Individual and team according to set criteria per function.
  • Compile and analyse monthly reporting on findings at individual/team and departmental level and provide useful management data on trends/change requirements and gaps.
  • Provide a holistic and concise view on trends identified over a period of time, providing business intelligence in the form of management reporting.
  • Provide input into departmental strategy by devising new methods of ensuring adherence to standards and efficiency.
  • Required to perform adhoc QA activities/ research or projects based on business requirements.
  • Timeous monthly compilation of the Secured Collections Manco reporting pack
  • Ensure CDR Performance Evaluation
  • Ensure alignment to governance and compliance requirements.
  • Monitor key expectations of stakeholders internal/external and build long term relationships to ensure a strategic partnership.
  • Manage team effectively and efficiently across the Quality Value Chain
  • Drive identification and development of innovative solutions to enable efficient, effective, and proactive Credit Risk Management practices.
  • Drive the ongoing review and update of Credit/Risk Policies, Guidelines, Procedures, Processes, etc in line with relevant legislations/regulations to achieve effective and efficient execution of tasks.
  • Provide support to CDR through engagement, collaboration and alignment with relevant stakeholders to support the achievement of Strategic objectives of the business area.


 Essential Qualifications
  • NQF Level
  • Matric / Grade 12 / National Senior Certificate

Preferred Qualification

  • Business Management, B Admin

Type of Exposure

  • Conducting root cause analysis
  • Developing ways to minimize risks
  • Drafting reports
  • Managing conflict
  • Brainstorming ways of improving a product or situation
  • Comparing two or more sets of information
  • Communicating standards to others
  • Writing business proposals
  • Challenging the status quo with a view to improving the environment or internal stakeholders understanding
  • Managing multiple projects
  • Identifying trends
  • Communicating complex information
  • Providing strategic advice related to your area of speciality.
  • Minimum Experience Level 10 years working experience and relevant industry experience in Leadership

Technical / Professional Knowledge

  • Business administration and management
  • Communication Strategies
  • Financial Accounting Principles
  • Nedbank policies and procedures
  • Staff resource planning
  • Performance management
  • Leadership techniques
  • Nedbank culture
  • Operations planning


 Behavioural Competencies
  • Aligning Performance for Success
  • Earning Trust
  • Decision Making
  • Influencing
  • Driving for Results
  • Planning and Organizing
- **_Please contact the Nedbank Recruiting Team at _

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