Sales Consultant

1 week ago


Boksburg, Gauteng, South Africa Leroy Merlin Full time

Purpose of the Role


An electrical sales associate works in the electronics department of a store or in an electronics store using their expertise in electronics to sell electronics to customers.

They are responsible for greeting customers as they come in and inquire as to their choices of electronic goods, lead customers to designated aisle/shelves for their specified items, provide customers with information regarding customer product features and benefits, and demonstrate features by employing knowledge of gadgets and technology.

They make sure that pricing information is kept current and that customers are made aware of discounts and promotions and arrange for electronic products to be delivered to customer's offices or homes.

An electronic sales associate needs to have retail sales experience, a professional appearance, maintain a positive attitude, and focus on customer satisfaction in a fast-paced environment.

They have the ability to stand for long hours, technical, computer, interpersonal, negotiation, presentation, and communication skills.

Key Responsibility

  • Ensure high level of customer satisfaction through excellent sales service
  • Engage customers to understand their needs and guide them in their choice
  • Provide appropriate solutions through products and services
  • Identify new business opportunities through understanding market trends
  • Follow up on sales leads
  • Liaise with Department Manager and merchandisers on products that are preferred by customers
  • Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
  • Participate in the department commercial action plan
  • Assist a customer on total project, before, during, and after sales.
  • Propose a personalized solution, including products and different services (delivery, installation, etc ).
  • Autonomous
  • Assist with the sales process by maintaining a fully stocked store

Requirements:

  • Grade 12 or NQF 4 equivalent
  • Proven experience as a sales consultant
  • Extensive product knowledge in Electrical
  • Passion to serve
  • Friendly, helpful, confident and engaging personality
  • Problem solving skills
  • Understanding of pricing methodologies
  • Exceptional customer services
  • Proficiency in English
  • Curious and assumes initiative
  • Relationship management
  • Hardworking and lives by example
  • Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
  • Ability to multitask

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