After-sales Support

2 weeks ago


Johannesburg, Gauteng, South Africa RecruitAGraduate Full time

Job Information:

Job Opening ID
ZR_1335_JOB

Hours of work
Full-time

Industry
Logistics

Location Type
In Office

Salary
R R15 000

Remuneration Term
Per Month

Province
Gauteng

City
Johannesburg

Country
South Africa
-
Responsibilities:
  • Serve as the primary point of contact for customers after a purchase, addressing inquiries, concerns, and issues promptly and professionally.
  • Collaborate with the sales and operations teams to ensure a seamless transition from sales to postsales support.
  • Assist customers with tracking orders, shipment status, and delivery schedules, providing accurate and uptodate information.
  • Proactively communicate with customers to provide order updates, delivery delays, or any potential issues that may arise.
  • Investigate and resolve customer complaints, discrepancies, and deliveryrelated problems, finding swift and effective solutions.
  • Collaborate with internal teams to initiate returns, exchanges, and refunds as per company policies and procedures.
  • Maintain accurate records of customer interactions, inquiries, and resolutions
  • Identify opportunities for process improvements and recommend strategies to enhance customer experience and aftersales services.
  • Collect and analyse customer feedback to identify trends, areas for improvement, and potential training needs for the sales and operations teams.
  • Provide guidance and assistance to customers in navigating the online portal or other selfservice tools.
  • Offer product knowledge and insights to assist customers in making informed decisions.
  • Assist in the preparation of reports and presentations on customer satisfaction, support metrics, and trends.

Requirements:

  • Bachelor's degree in marketing, supply chain or a related field
  • Excellent written and verbal communication skills in English and Afrikaans
  • Valid drivers license and own vehicle
  • Ability to multitask, organise, and prioritise work
  • Must be able to work under pressure
  • Excellent networking skills
  • Ability to deliver the highest standards of customer service
  • Detailoriented and fast learners
  • Must have excellent problemsolving skills

Benefits:

  • All the necessary resources and training will be provided to ensure success in this position.


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