Commercial Director

2 weeks ago

Cape Town, Western Cape, South Africa Clickatell Full time

Purpose


Clickatell is looking for a Commercial Director that will focus his/her efforts in expanding our chat commerce solution's footprint in South Africa.

Engaging with current and future clients, you will work to introduce solutions portfolio to client's needs to transform customer engagement and realize cost and operational efficiencies through this new digital channel in innovative ways.


We Do The Right Things

Responsibilities of the Role
Managing existing clients and revenue

  • Drive value to our customers by identifying problems, offering creative solutions, and leveraging partnerships to move both organizations toward their strategic goals.
  • Manage the entire sales cycle to ensure you customers experience the full customer journey.
  • Provide technical support to our customers with the goal to keep customers satisfied with the business's products.
  • Cross sell on existing clients.
  • Develop indepth customer portfolios by conducting research on the client company to build out a comprehensive profile.
  • Create comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities.
  • Provide professional aftersales support to enhance the customers' dedication
  • Hunting for new clients o Focuses on building longterm mutually beneficial partnerships with core enterprise customers.
  • Unearth new sales opportunities through networking and turn them into long term partnerships Engage in complex deal structuring and negotiation efforts designed to win new deals.
  • Present products to prospective clients and grow with your customer by ensuring you have a strategic account plan for each customer.
  • Set sales and revenue targets and work diligently to meet them.
  • Working integrally with all internal team members to facilitate the process of achieving client success in terms of solution adoption and revenue generation

We Are On A Learning Journey

Requirements of the Role:

  • Relevant Degree (NQF 7) (IT / Engineering / Commerce) and an MBA will be an advantage
  • 15+ years' experience, of which at least 7 years must at an Executive level.
  • 5+ years' experience in running and motivating sales teams Work Experience:
  • Proven experience to create a comprehensive client business plan to manage account sales while accurately forecasting future bookings and revenues.
  • Proven experience to work cross functionally as part of a solution team
  • Proven business acumen with experience in Csuite stakeholder engagement
  • A track record for consistently exceeding revenue goals
  • Experience and knowledge of messaging and/or payment industry and indepth understanding in a specific sector
  • Extensive network of decision makers in the industry

Knowledge & Abilities:

  • A good listener, genuinely interested in your clients, their business, and how you can help make them successful.
  • A collaborative style with experience engaging a diverse group of internal stakeholders to articulate a truly compelling client value proposition.
  • Excellent written and verbal communication skills, professional presentation,
  • Excellent process/organization skills, as well as strong creative orientation and the ability to craft innovative solutions.
  • Strong Interpersonal skills with the ability to work with multidimensional teams.
  • Strong business/commercial acumen or instinct with technical capacity.
  • Have problem solving skills, be a logical thinker and analytical abilities

Why You Should Join

Perks of the Role

  • Medical Aid contribution
  • Pension fund contribution
  • Quarterly performance incentive bonus
  • Risk benefit company contributions
  • Reimbursable communications allowance for internet and mobile phone bills
  • Halfday off on your birthday
  • 5 personal days leave a year, over and above your annual leave
  • Hybrid working with access to office hubs as required.
  • Home office setup with laptop, monitor and other related items.

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