Industrial Relations Specialist

2 weeks ago

Durban, KwaZulu-Natal, South Africa Staff Solutions Full time
KwaZulu Natal, Durban

  • Negotiable Cost To Company (Market related, Negotiable)


Opportunity Available Our leading client in the Automotive Sector is looking to employ an Industrial Relations Specialist to join their dynamic team in Durban.


Purpose of the job:

  • To provide an effective Industrial Relations service to the company, by promoting and supporting a harmonious and disciplined work environment, through teamwork within and between departments. Ensure consistency and compliance with company procedures and current legislation.
  • Responsibility rests with the employee to maintain sound Industrial Relations practices to achieve an innovative, responsive, and effective valueadded HR service to the company which will enhance and support a harmonious and disciplined work environment.
  • Employee relations specialist is responsible for collecting and analysing employee data, i.e. Absenteeism monitoring, organizing, and updating employee files, and overseeing employee orientation and training, among other duties.
  • Participate in counselling sessions for employees, manage disciplinary and grievance processes, participating in the recruitment process, and conducting exit interviews.

Key Performance Areas:

Manage issues, disputes, and conflicts Throughout the company across Business Operations - internal & External:

  • Responsible for managing all employee complaints through creative conflict resolution techniques.
  • Listen to and address all disputes in a timeous and constructive manner that benefits all parties and facilitates healthy work relationships.
  • Address all complaints/disputes in an impartial manner and ensure that the interests of all parties are protected.
  • Provide unbiased/neutral advice to both the employees and management regarding disciplinary hearings.
  • Ensure that managers/supervisors conduct effective internal investigations and prepare all required documentation and evidence for disciplinary hearings.
  • Facilitate all disciplinary, grievance and appeal matters, including scheduling of hearings, ensure proper investigation, issuing of warnings and recording thereafter.
  • Ensure that all documentation is completed in a manner that complies with Labour Legislation.
  • Create rotation of Chairperson and ensure a fair rotation at hearings based on the roster for the year.
  • Maintain confidentiality of information and sensitivity to all proceedings.
  • Record all internal disputes on the Dispute/Grievance Tracker for presentation at the various management meetings.
  • Coordinate and attend all management and shop steward meetings, ensuring that there is timeous and constructive resolution of the issues raised in these meetings.

Industrial Action:

  • Build and maintain a sound working relationship with the Union.
  • Engage with Union on behalf of the company on issues regarding labour disputes.
  • Prepare in advance (where possible) for engagement with Union by engaging with management on the specific issues.
  • Inform management of the various matters at the DRC by recording on the Dispute/Grievance Tracker.
  • Represent the company at DRC for referred disputes and feedback to the HR GM timeously.
  • Exercise judgement in knowing when to involve the assistance of labour attorneys.
  • Ensure through proactive and effective collaboration and communication that Industrial Action for issues that are controllable is prevented (exception issues of a national level)
  • Undertake relevant activities to manage and limit industrial action risk within the business.
  • Ensure that all case documentation is accurate, and witnesses are prepared.
  • Communicate industrial action issues and progress to management and HR GM.

Employee Engagement Development & Relationship Building:

  • Actively engage to change behaviors to promote the company values.
  • Implementation of Employee Engagement policy.
  • Development and implementation of Employee Engagement initiatives.
  • Promotion of Teamwork
  • Develop a sound working relationship with the shop stewards and work on rebuilding trust and maintain open twoway communication.
  • Facilitate Management/Union and HR/Union Meetings.
  • Ensure minutes for all employee/union/management meetings are compiled and shared with relevant stakeholders, including HR GM and are filed accordingly for reference purposes.
  • Support climate surveys and actions.
  • Effective implementation of Rewards and Recognition programs.
  • Actively engage with employees and be visible and approachable to promote relationship building
  • Go to Gemba.
  • Appropriate, effective and transparent communication with shopstewards and employees.
  • Attend management production meeting and give feedback to the HR GM.

Act as liaison between employees and management:

  • Queries/issues are addressed appropriately and timeously.
  • Good relationship between management and employees.
  • Trends/Reasons for employees leaving the company.
  • Updated notice boards.
**Responsible for Employee Wellness in

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