Control Room Operator

2 weeks ago

Durban, KwaZulu-Natal, South Africa S Hire Full time

Job Purpose
To be the first contact in case of emergencies and to inform the relevant key holders within the company. To ensure constant monitoring, communication, record keeping and co-ordination is maintained with all sites, technicians and drivers.

Minimum Requirements:

  • 24 years of experience in the field or in a related area is an advantage.
  • Experience working shifts.
  • Computer Literate + Cell Phone and Mobile Application Literacy.
  • Microsoft Excel.
  • Matric (Advantageous).
  • Telephone Etiquette providing customer service to internal and external stakeholders.

Responsible For

  • Extract all information from WhatsApp groups, ensure all movements are correctly captured and clear for the next shift to understand.
  • Ensure detailed handover is created and completed for the next shift to clearly understand.
  • Open internal and wages WhatsApp groups for Johannesburg operational sites.
  • Open required WhatsApp groups and add necessary persons. Post the problem reported and provide support if required.
  • Add the problem in the national problem register, allocate to the region and ensure that the problem number is allocated back to the group.
  • Update regional registers daily.
  • Close off all problems groups that are requested to close.
  • Ensure Internal System is loaded daily with the planned daily duties of technicians.
  • Ensure internal and wage groups are opened for operations.
  • Assist technicians who have difficulties with internal system.
  • Book accommodation for technicians staying over.
  • Ensure jobs for the day are complete in full detail on the internal system.
  • Monitor cameras for the different regions to ensure depots are safe; guards are visible and on patrol.
  • Monitor depots and sites and know who is operating after hours.
  • Report unsafe acts to SHEQ via WhatsApp groups.
  • Complete P&I spreadsheets for the day with information. Record vehicles that were used for the client on that day. Provide tracking reports from tracking sites as attestation.
  • Complete call out sheets for new jobs that came in during shift.
  • Complete the fuel recon for the day. Ensure all necessary documents and slips are captured.
  • Complete the Vehicle checklist daily.
  • Vehicles tracking at regular intervals, with precise record keeping.
  • Complete Asset Register Daily with correct information taken from the groups.
  • Complete JMPs for technicians that are travelling distance. Ensure enough stops are added for the driver to rest.
  • Know all truck movements. Controllers are required to know exactly what job each truck is carrying out, and the location to go to and from.
  • Record all movements in the truck movements schedule. Complete truck movements in detail.
  • Monitor vehicles on the tracking system to ensure vehicles are safe and being driven correctly.
  • Spot check on vehicles movement on tracking, to ensure vehicles are where they need to be.
  • Check vehicle screens to ensure tracking is updating.
  • Update tracking app with new information.
  • Create EPOs for purchases made for that day.
  • Issue fuel purchase orders to staff filling up (Ensure the staff member posts a clear picture of the slip the fleet number and a picture of their odometer).

Note:

  • Fixed Term Contract
  • R5000 gross monthly basic + R1000 standby allowance + Discretionary monthly KPI R3000 + R50 per night shift work

Salary:
R5 000,00 - R9 000,00 per month

Application Deadline: 2024/02/22

Expected Start Date: 2024/03/04

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