Technical Writer

2 weeks ago

Johannesburg, Gauteng, South Africa Mimecast Limited Full time
We are looking for a Technical Writer to create and maintain digital content that explains complex technical concepts.

This individual contributor role forms part of our Centre of Excellence team, charged with ensuring customers have access to a full range of support for the solutions they've purchased.

Comprising Technical Writers, Community Moderators, Content Creators and Social Media managers, the team sits within the Customer Excellence division, charged with providing our customers with a remarkable experience and the ability to self serve.

The role reports to the Technical Content & Community Manager and requires the candidate to work with content creators around the business to translate complex technical information in clear, concise content aimed at both internal and external audiences.

You will need to excellent writing and grammar skills, and be able to work independently, delivering accurate content under deadline pressure.

What you'll do Write, Proofread and edit creative content for website informational pagesOptimising content and articles for SEOCreating end user / administrator content for the company's Knowledge Base, resulting in the reduction of support cases raisedHandling user feedback and amending Knowledge Base content as requiredLiaising with Product Managers and Engineers, to understand a project's scope including beta testingLiaising with Creative, PR and Enablement teams to drive performance through quality contentIdentifying potential improvements in the Knowledge Base, to ensure that we deliver a remarkable customer experienceContribute to and maintain KCS articlesWhat you'll bring Experience in copywriting/technical writing experience.

Ability to gather and analyze the information needs of the audienceStrong interviewing and listening skillsCollaborating with internal specialists to clarify technical issuesUsing graphics editing softwareBasic HTML editing skillsDelivering content to meet the audience's needs, ensuring:

the most appropriate media is usedit is organized efficientlyall Mimecast's style and consistency standards are metExperience withTechSmith SnagItSalesforceAtlassian Jira/ConfluenceOffice 365What we bring Joining Mimecast a Technical Writer means spearheading client relationships, strategically aligning solutions and shaping our team's success.

As you elevate our position in cybersecurity and email management, you'll thrive in a dynamic environment, receive comprehensive support for professional growth, and contribute to an industry-leading company where your impact truly matters.

We are Mimecasters. And we are alive with purpose. DEI Statement Cybersecurity is a community effort.

That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they're a cybercriminal, of course.

We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background.

We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally:

your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

About Us We save companies the embarrassment of awkward data slip ups by disrupting cybercriminal activity. We think fast, go big and always demand more. We work hard, deliver – and repeat. We grow with meaningful determination. And put success well within our reach. We empower each other, live by our values, and always deliver on our purpose. We push each other to be better and expect to be pushed back. This is a community of respect. Where everyone is counted. This is The Mimecast Way. We are Mimecasters. And we are alive with purpose.
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