E-commerce Key Account Manager

2 weeks ago

Stellenbosch, Western Cape, South Africa HumanValue Full time

High-end skincare and lifestyle brand is looking for an
E-Commerce Key Account Manager to join their Sales
team who will establish and maintain relationships across online channels.

You'll establish and maintain relationships across all third
- party online channels. Bold yet thorough, you will bring ideas to the table that you will constantly refine to help them better engage with their e-commerce customers & shoppers.

The role:

  • You will work at both the strategic level (generating bold and innovative ideas for growth) and at the tactical level (managing campaigns with site merchandising tools, analyzing traffic data, and solving problems and take full ownership of the relationship).
  • You'll ensure that brand content is produced to the highest standard and used to maximum effect across a wide range of online channels.
  • Spearhead the relationship and negotiation to drive profitable sales through the sales funnel from driving traffic through to conversion across Retail, Supply Chain and Advertising teams.
  • Conduct quarterly business reviews to measure progress against sales and financial targets and provide competitive analysis.
  • Utilize Market, Category, Brand, and Shopper insights to deliver actionable solutions for the customer that focus on volume, share, and ROI goals.
  • Etrade activation plan: collect insights from retailers to tailor the plans to the different audiences.

Requirements:

  • At least 2 years of key account management experience and/or in eCommerce or a similar role.
  • Demonstrated success in previous roles as well as delivering targets. Online Sales, eCommerce, digital experience compulsory.
  • Understanding of commerce & ecommerce and online shopper purchase path.
  • Experience in developing and implementing strong online focused business plans that exceed expected goals.
  • Strong in strategic plan development and execution.
  • Solid understanding of financials including P&L impact of sales decisions.
  • Ability to analyze data and monitor retail patterns to identify opportunities and risks.
  • Excellent MS Office knowledge.
  • Own reliable vehicle plus valid driver's licence.

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