Systems Support Specialist

6 days ago

Johannesburg, Gauteng, South Africa De Beers Group Full time
Job Description:

This role is a 6-month Fixed-Term Contract.

As a key member of the De Beers Group team, you will play a pivotal role in the rendering of SAP Payroll and Employee Central Payroll system support. Your responsibilities will include resolving system incidents and bugs – fixes, change requests / system enhancements, compiling business system requirements, System Quality Assurance testing, first line support to End Users. You will also participate in system-related projects, end-user access and authorization of role requests.

Key Responsibilities:
  • Expert knowledge of SAP Payroll/Employee Central Payroll and related functionality, coupled with strong analytical skills and a good understanding of information technology concepts and processes.
  • Receive, record and resolve all Incidents and Bugs-Fixes according to Service Level Agreements.
  • Receive, record and resolve all change requests, enhancement packs, functional updates and standard requests according to Service Level Agreements, Global Information Management process and best practice.
  • Understand customer requirements and identify complex areas that will require specific focus within the SAP Payroll/Employee Central Payroll environments.
  • Conduct projects effectively and efficiently through compiling business requirements specifications, development testing, end-user testing and training and implementation according to Service Level Agreements, Global Information Management process and best practice.
  • Receive, record and resolve all 1st line support according to Service Level Agreements, Global Information Management process and best practice.
  • Maintain, co-ordinate and optimize the usage of all the applicable software systems.
Qualifications:
  • Qualification to Information Technology or others related.
Experience:
  • SAP Payroll/Employee Central Payroll experience.
  • Experience in transitioning from SAP Payroll (On Premise) to Employee Central Payroll.
  • Experience supporting Employee Central Payroll.
  • Excellent understanding of business rules.
  • Policy, process & procedure knowledge.
  • Information Management Knowledge (incl. ERP, Microsoft).
  • Business knowledge.
Additional Requirements:
  • Communicate clearly: both verbal and written with a professional demeanor.
  • Data collection, processing, analysis & reporting.
  • Process analysis & design.
  • Excellent problem-solving skills.
  • Analytical skills.
  • Query management.
  • Project management.
  • Customer-centric.

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