Service Desk Analyst

2 weeks ago


East London, Eastern Cape, South Africa Staff Solutions Full time

Opportunity Available Our leading client in the Automotive Sector based in East London is looking to employ a Service Desk Analyst to join their team.


  • Supporting 2nd level with information gathering
  • Categorize Tickets and check for completeness
  • Identify and diagnose issues and problems
  • Support problem identification
  • Advise users on appropriate course of action
  • Monitor issues from start to resolution
  • Escalate, if needed, unresolved problems to a higher level of support
  • Provide essential online security advice and support
  • Tracking of ongoing Tickets
  • Creation of Knowledge Base Articles
  • Update users with the progress of their logged incidents

Job Requirements:

  • Grade12 (On the job training will be provided)
  • Good communication skills in German (written and spoken)
  • Basic English communication skills
  • Basic knowledge of MS Office and MS Windows
  • Basic understanding of IT systems (beneficial)
  • Previous role within a service department will be beneficial but not needed
  • Ability to work well within a team
  • Communicate effectively with team members and users
  • Requires organizational skills to manage their and the teams workload

(Kindly note this a 12month contract and will be 100% home office based (remote).

  • For more information please contact:
**Bridgette Groep
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