Appliance Sales Representative

2 weeks ago

Cape Town, Western Cape, South Africa Exclusively Remote Full time
Appliance Sales Representative

Job Description:
As a Appliance Sales Representative, you will be responsible for promoting and selling appliances to customers. Your primary focus will be on achieving B2C sales, leads will be given to you. Providing excellent customer service and building strong relationships with clients. You will work closely with customers to understand their needs, recommend suitable appliances, and provide product information. Your role will contribute to driving revenue growth and ensuring customer satisfaction in the household appliance industry.

Responsibilities:

  • Sales and Customer Service:
  • Explain features, benefits, and specifications of various household appliances to customers.
  • Demonstrate product functionality and operation to customers, highlighting key selling points.
  • Answer customer inquiries, address concerns, and provide aftersales support.
  • Close sales by effectively negotiating pricing, terms, and warranties.
  • Upsell and crosssell additional products or accessories to maximize sales opportunities.
  • Product Knowledge:
  • Stay up to date with the latest trends, features, and technological advancements in household appliances.
  • Understand the unique selling points and competitive advantages of different appliance brands and models.
  • Familiarize yourself with warranty information, installation requirements, and maintenance procedures for each product.
  • Continuously educate yourself on industry regulations, safety standards, and energy efficiency ratings.
  • Sales Administration:
  • Maintain accurate and uptodate records of customer interactions, sales transactions, and inventory levels.
  • Process sales orders, handle payment transactions, and arrange for product delivery or installation.
  • Collaborate with the sales team and management to forecast sales targets and contribute to sales strategies.
  • Relationship Building:
  • Build and nurture longterm relationships with customers to foster loyalty and repeat business.
  • Follow up with customers after purchases to ensure satisfaction, address any issues, and solicit feedback.

Requirements:

  • Experience: Prior experience in retail sales, preferably in the household appliance or electronics industry, is highly desirable.
  • Product Knowledge:
Strong understanding of various household appliances, including refrigerators, ovens, washing machines, dishwashers, and small kitchen appliances. Familiarity with different brands, models, and features is advantageous.

  • Sales Skills: Proven track record of achieving sales targets and delivering excellent customer service. Ability to build rapport, negotiate effectively, and close sales.
  • Communication Skills: Excellent verbal and written communication skills. Ability to explain technical information in a clear and concise manner to customers.
  • Customer Orientation: Customercentric approach with a focus on understanding customer needs and delivering solutions that meet or exceed expectations

Problem-Solving:
Strong problem-solving skills to address customer concerns and find suitable solutions.

Working hours | USA Hours

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