Retail Front Desk Sales Officer

2 weeks ago


Roodepoort, Gauteng, South Africa Gadget Boss Full time

Are you customer-oriented with a passion for online retail and sales? We're hiring a motivated Retail Front Desk Sales Officer with a minimum of 2 years of experience.

If you have a diploma or bachelor's qualification and excel in delivering exceptional customer experiences, this is the perfect opportunity to join our team and contribute to our online retail success

Responsibilities:

  • Assist customers in navigating our online store, answering productrelated questions, and ensuring a smooth shopping experience.
  • Process and manage online orders, including order placement, payment processing, and tracking shipments for accurate and timely delivery.
  • Collaborate with the warehouse team to address order fulfillment issues, such as product availability and shipping delays.
  • Identify upselling and crossselling opportunities by engaging customers and promoting related products.
  • Demonstrate indepth knowledge of our product offerings and effectively communicate value propositions.
  • Provide exceptional customer service by actively listening to customer needs and resolving complaints.
  • Maintain accurate customer records, order histories, and communication logs using CRM systems.
  • Stay updated on industry trends, competitor activities, and market demands to identify new sales opportunities.
  • Collaborate with the marketing team to support promotional campaigns and product launches.
  • Contribute to continuous process improvements to enhance the online retail customer experience.

Qualifications and Skills:

  • Diploma or Bachelor's degree in a relevant field (e.g., Marketing, Business Administration, Retail Management).
  • Minimum of 2 years of experience in an online retail customerfacing role.
  • Excellent communication skills, both written and verbal.
  • Strong problemsolving abilities and a customercentric approach.
  • Proficiency in using online retail platforms, CRM systems, and customer support tools.
  • Detailoriented with strong organizational skills.
  • Salesoriented mindset with the ability to identify upselling and crossselling opportunities.
  • Familiarity with online retail practices and payment processes.
  • Ability to multitask and prioritize in a fastpaced, online retail environment.
  • Knowledge of digital marketing principles is a plus.
  • Continuous learning mindset, keeping uptodate with industry trends and best practices.
We appreciate all applicants for their interest. However, only those selected for an interview will be contacted.

Salary:
R5, R7,000.00 per month

Education:

  • High School (matric) (required)

Experience:

  • Retail Front desk
Sales Officer: 2 years (required)

Application Deadline: 2023/08/15

Expected Start Date: 2023/08/20

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