Intermediate Operations Specialist-trade
2 weeks ago
PRIMARY PURPOSE
To fill a full operations role in the booking process, firstly as a support to the Travel Designers but being the first line in relationships with suppliers and administration of the entire backend of each booking made by the journey designers.
- This position can be based in either Johannesburg or Cape Town.
Responsibilities
- Develop Stakeholder relationships by liaising with travel designers on all bookings in an operational capacity and continuous communication with suppliers and internal sales.
- Keep all booking information updated in the system ensuring Customer Relationship Management (CRM) is continually up to date.
- Reconfirm all services as per the Wilderness Safaris Terms & Conditions
- Keep updated with all WS and AP product updates, as well as technology updates
- Contact suppliers in writing to confirm or cancel relevant services giving them all special requirements
- Maintain booking file (electronically) which has been processed by the Travel Designer
- Escalate complaints that could negatively affect longterm relationships, to relevant Managers
- Feedback to all properties where guests are due to travel to mitigate complaints down the line
CANDIDATE PROFILE
**Qualification:
- *
- Matric certificate with maths (minimum standard grade or above)
- Tertiary certificate in Travel & Tourism/hospitality.
- ***- 4-5 years' experience at a Senior level.
- Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
- Proven English literacy.
- Working knowledge of TourPlan and WISH or similar booking/operating system. Excellent product and geographic knowledge on Southern & East Africa.
- General product knowledge on Southern and East Africa.
- Personal or educational travel experience advantageous
- **
- Excellent communication skills in English, both written and oral
- Excellent attention to detail and accuracy in data capturing.
- Foreign language skills advantageous.
- *
- Team worker, service and result oriented
- Precise, organised and good communication skills
- Ability to work under pressure without compromising accuracy.
- Ability to pace oneself and prioritise demands.
- Team worker and ability to interface with various departments.
- Good follow up skills.
- Consistent approach to quality and output.
- Good administrator and professional in all dealings.
- Dedicated to customer satisfaction and wanting to "go the extra mile".
- Selfstarter with high energy levels.
- ***A passion for wildlife and a commitment to sustainability and conservation and can relate personally to "Our journeys change lives"
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