Student Affairs Advisor

2 weeks ago

Pretoria, Gauteng, South Africa Eduvos Full time

Job Advert Summary:


Eduvos is looking to employ the services of a Student Affairs Advisor on a full time basisbased at our Pretoria campus.


Position:


To maintain and develop excellent student relationships and to provide support to students throughout the student journey from enrolment to graduation, thereby contributing to a positive student experience and student retention.


Minimum Requirements:

Minimum qualification:

Undergraduate qualification in social work, education / education psychology, counselling (Dip) or communication

Experience:

Two years customer services experience preferably as a student advisor in higher education or professional development environment

Duties and Responsibilities:

Responsibilities:

As the Student Affairs Advisor you will be primarily responsible for the following:

  • Facilitate the implementation of the end-to-end enrolment and onboarding process
  • Manage handover and transition from new business
  • Induction and orientation support including access to systems
  • Contract management
  • Student and sponsor queries
  • Student engagement and customer relationship management (CRM) first contact of all assigned students
  • Ongoing query resolution (1st level issues resolution / problem solve)
  • Scheduled engagements (formalised checkins)


 Student Affairs
  • Student representative council (SRC) and class representatives
  • Facilitate oncampus election process
  • Facilitate development and implementation of operational plans and budgets
  • Implementation of oncampus student activities, events, clubs and societies
  • Safeguarding incident report and response facilitation
  • Student wellness awareness and referral

Functional and Behavioural Competencies:

Functional competencies:

Customer facing professional skills

Behavioural competencies:

  • Initiative and responsibility
  • Acts on own initiative, makes things happen and accepts responsibility for the results.


 Constructive teamwork
  • Cooperates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.


 Relations and networking
  • Builds a useful network of contacts and relationships and utilise it to achieve objectives.


 Influence
  • Makes an impact; convinces and persuades others; promotes plans and ideas successfully.


 Effective communication
  • Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.


 Analysis and judgment
  • Quickly understands and analyses complex issues and problems; comes up with sound and rational judgments).
  • Systematic approach (planning and organising)
  • Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.


 Steadiness (emotional tenacity)
  • Creates a stable and reassuring work atmosphere; supports and encourages team in difficult times; is firm and reliable.

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