Operations / Facility Manager Aged Care Facility

2 weeks ago

Cape Town, Western Cape, South Africa Zeebra Junction Full time
My Client a NPO in Cape Town is recruiting for a Operations / Facility Manager at their unit in Cape Town - Western Cape

Remuneration Structure

  • Salary : Highly Competitive Salary Negotiable
  • Company benefits to be discussed in interview.

Education requirements:

  • Matric
  • Business management diploma or hospitality management diploma
years operational / facilities - managerial experience?

  • Experience in a similar role and environment would be advantageous.

Important Note

Operations / Facility Manager description - job purpose


The Facility Manager covers main areas - people & organization such as catering, cleaning, ICT, HR, accounting, marketing, hospitality, planning, workplace governance, SLA management, occupancy rates, maintenance and furniture and asset management.

Facility management requires coordinating the physical workplace with the people and work of the organization through:

  • Finance Management
  • Hospitality Management
  • Human Resource Management
  • Leadership and Strategic Management
  • Operations and Maintenance Management
  • Project Management
  • Technology Management & Marketing Management
  • Property Management & Emergency Preparedness

Leadership and People Management:

  • Oversee the full operational functions of the facility, as per the organizational chart.
  • Lead by example and develop effective teams within the house.
  • Ensure full compliance with facility operating controls, SOPs, policies, procedures and service standards.
  • Ensure that all department heads develop a positive working environment which nurtures and rewards good practice through a programme of training and development.
  • Provide regular supervision and annual appraisal to heads of department and ensure that they do the same with their subordinates, in line with company procedures and standards.
  • Ensure that good quality working relationships are built and maintained between staff and the individuals they are supporting.
  • Facilitate and coordinate resident monthly meetings in line with the requirements set out in the Act governing care of the aged.
  • Facilitate and coordinate monthly heads of department meetings.
  • Ensure regular staff meetings.
  • Ensure that the staff ratios are in line with care requirements.
  • Provide support and guidance to the heads of department.
  • Ensure staff attend all mandatory and refresher training.
  • Ensure that the employee of the month initiative is implemented and adhered to by the relevant heads of department.
  • Where necessary, ensure that all disciplinary and grievance procedures are carried out in line with company policy and statutory requirements.
  • Manage change effectively.
  • Ensure staff adhere to the rules, policies and procedures contained in the staff handbook.

Quality Management:

  • Ensure that the facility is run in line with statutory and facility policies and procedures.
  • Develop a culture which enables staff members to maximise their development and create areas of expertise within the service.
  • Undertake monthly quality assessment audits to ensure a continuously improving service is provided.
  • Ensure that heads of department are adhering to all instructions and managing as per the organisations requirements and management instruction.

Financial Management:

  • Manage delegated budgets to ensure resources are used to best effect, in line with company policy and procedure.
  • Ensure staff work and comply with financial systems in line with company policies, procedures and guidelines.
  • Deliver facility budget goals and set other short
- and long-term strategic goals for the property.

  • Develop improvement actions, carry out cost savings.
  • A strong understanding of Profit and Loss statements and the ability to react with impactful strategies.
  • Closely monitor the facility business reports daily and take decisions accordingly.
  • Ensure that monthly financial outlooks for rooms, food & beverage, admin & facilities management are on target and accurate.
  • Maximize room yield and facility revenue through innovative sales practices and yield management programs.
  • Prepare monthly financial reporting for the owners and stake holders.
  • Draw up plans and budget (revenues, costs, etc.) for the owners.

Management:

  • Develop a strong team spirit among all role players by promoting a safe, friendly, optimistic and cooperative environment throughout the facility.
  • Network among the community to project a vibrant image of the Care facility.
  • Plan and implement fundraising activities.
  • Lead all key property issues including capital projects, customer service and refurbishment.
  • Handle complaints and oversee the service recovery procedures. Manage ongoing profitability of the facility, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Ensure all decisions are made in the best interest of the facility and management.
- Assist in the procurement of operating supplies and equipment and contracting with third-

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