Technical Support Agent

2 weeks ago


Helderberg, Western Cape, South Africa InteractiveMedia Full time

As a Digital Signage Support Agent, your primary role will involve delivering technical support and aid to clients who utilize our signage system.

This position is well-suited for individuals who are young, possibly recently out of school/college, possess ambition, demonstrate quick learning capabilities, and seek to gain valuable experience in the technology and support field.

The responsibilities of this position requires a keen eye for detail and effective communication skills.

Note, that training will be provided. We invest in the person, with trust, learning capability and effort being a major factor.

Key Responsibilities:

  • Provide technical support for digital signage systems, including hardware, software, and network components.
  • Monitor digital signage networks and proactively identify potential issues, taking necessary actions to prevent service disruptions.
  • Assist clients in setting up and configuring digital signage displays, ensuring compatibility and optimal performance.
  • Document and maintain accurate records of support activities, including client interactions, issue resolution steps, and system configurations.

Qualifications and Skills:

  • Minimum matric certificate
  • Outstanding customer service skills with a strong telephonic manner with the ability to communicate technical concepts to nontechnical individuals.
  • Experience or selftaught in technical support with knowledge of hardware components & software platforms.
  • Excellent problemsolving skills, with the ability to analyze and resolve technical issues efficiently.
  • Detailoriented approach and commitment to delivering highquality work.
  • Drivers licence and own vehicle will be an advantage
The position is primarily office based (Somerset West)., however, client on-site support may be required.

Salary:
R10 000,00 - R17 000,00 per month

Application Question(s):

  • Are you based in the Helderberg region?
  • What is your expected monthly salary?
  • How soon can you start working?


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