Team Leader

1 week ago


Cape Town, Western Cape, South Africa ABC Worldwide (Pty) Ltd Full time

Role / Responsibility

  • Manage teams
  • Ensure customer satisfaction and productivity
  • Meet targets
  • Motivate team members
  • Manage complaints
  • Monitor call transactions
  • Provide coaching and feedback to team members
  • Assist new hires
  • Client Interaction, where required
  • Ensure compliance with internal policies and procedures, external regulations and information security standards
  • Collect and provide data for audits
  • Effectively management of workload

Competencies & Skills

  • Knowledge of the function, process and systems
  • Coaching and Feedback ability
  • Excellent communication skills
  • Effective operations management
  • Previous experience in a similar environment is preferred

Values & Behaviour

  • Customer Service Orientation
  • Quality Orientation
  • Empathy for effective on the job coaching and feedback

Work Experience Requirements

  • Minimum 3 years of work experience in BPO/ Call Centre
  • Should have at least one year of supervisory experience in International Call Centre, preferably and International client domain and Insurance, Collection or Utilities experience

Education Requirements
Grade 12/Graduation (in any stream) or diploma with a minimum of 12 years of education

Job Types:
Full-time, Permanent

Salary:
R15, R18,000.00 per month

Ability to commute/relocate:

  • George,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Do you have any criminal record?
Do you have a clear credit?

Do you have wifi or fibre?

Education:

  • Diploma (preferred)

Experience:

  • BPO Contact Centre Team leader: 3 years (required)

Shift availability:

  • Day Shift (required)
  • Night Shift (required)
Application Deadline: 2023/01/20
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