Retail Manager with Ecommerce Experience

2 weeks ago

Johannesburg South, South Africa Wantech Electronics Full time
Retail Manager

Job Overview


The Retail Manager will be responsible for all the operational aspects relating to the shop, as well as to empower and lead the team of employees to reach and exceed business objectives.

Areas of Responsibility (Your duties will include but are not limited to:)

Receiving

Ensure stock is received correctly according to blind check receiving method

Oversee receiving area for stock counts, expiry dates and condition of stock.

Refer any differences / discrepancies to Assistant Manager

Cash Handling

Manage and control floats

Oversee cashiers and cash handling protocol

Ensure Cash-up documentation is managed procedurally

Petty cash

Perform random audits

Stock Control

Damages to be minimised and stock losses to be less than 0,3% of turnover

Daily stock rotation

Daily stock counts, as per schedule, from Stock Office must be correctly counted and reported.

Short dated stock to be reported daily

Arrange stock take preparations are done and manage process

Security

Open and close shop

Complete daily managers check sheet

Ensure that the alarms, cameras and all security systems are in working order, maintained and tested regularly

Ensure shop locks, roller doors and any other equipment are maintained.

Manage the outsourced security guards to ensure adherence to all Company policies and procedures.

General security awareness and accountability as senior on site

People Management

Plan annual and interim labour requirements according to specific volumes and retail requirements

Ensure all staff and support people are well-versed in local hygiene requirements and explain to them the importance of why and how quality standards are to be assured

Equip staff with the required tests and equipment to assure product standards are upheld

Ensure staff is well versed in the requirements relating to stock rotation and shelf displays.

Identify staff development needs and develop them accordingly

Evaluate staff performance and provide feedback and coaching as required

Customer Satisfaction

Establish and maintain good relationships with customers so that they feel they receive good value at all times

Proactively identify and resolve obstacles to customer service delivery in a timeous manner, implementing contingency plans when required

Ensure that Policies and Procedures are followed, and amended to support an ever-changing environment

Ensure that correct processes are followed when dealing with IR issues

Arrange any staff rotation between branches

Management of casual staff

General

Ensure correct freezer temperatures

General Maintenance

General day to day duties and ad hoc projects

Reporting & Finance

Record and report key performance indicators on a weekly and monthly basis

Management Accounts

Budgeting

Attend and actively participate in Monday morning meetings

Teamwork

Support department managers and co employees.

Actively participate as a member of the team

Performing any other task, not specified herein, which from time to time may be assigned by the manager.

Knowledge, skills and experience required

Online/ Ecommerce Management

Merchandising and Product Listing Management

Order Processing and Customer Support

Stock Management and Inventory Control

Marketing Support

Educational Background:
Grade 12 with a relevant degree or diploma

At least 5 years' experience as a Retail Manager

A resilient individual with excellent interpersonal and clear communication skills

Must be able to read, write, speak, and understand Afrikaans & English

Excellent MS Office Skills (level 2)

Valid Driver's License with own vehicle

Knowledge/Skills:
Ability to work independently as well as part of a team

Operational Agility

Ensure Vision, Mission and Values underpin all activities

Accuracy and attention to detail

Results driven, innovative with good decision-making skills

Competencies

Ability to show initiative

Ability to work as part of a team

Self-motivated and reliable

Performance Driven

Well-organised

Energetic

Open minded

Passion for Customer service

Salary:
R R20.00 per month

Ability to commute/relocate:

  • Johannesburg South, Gauteng: Reliably commute or planning to relocate before starting work (required)

Experience:

  • Ecommerce: 3 years (required)

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