Hotel Reception Reliever

2 weeks ago

Cape Town, Western Cape, South Africa HotelJobs Full time
The successful Receptionist / Reliever will be responsible for all transient
budgeted and forecasted rooms revenue, through the conversion of
reservation calls to sales, whilst delivering customer satisfaction within the
hotel.

Receiving visitors at the front desk by greeting, welcoming, directing guests

appropriately and answering, screening and forwarding incoming phone calls to

relevant personnel.

  • Follow up with guest regarding satisfaction with guestrelated issues, and process all
guest check-ins by confirming reservations, assigning room, and issuing and

activating room key.

  • Process all payment types such as room charges, cash, checks, debit, or credit, and
anticipate sold-out situations and obtain satisfactory alternative accommodations

when the property cannot accommodate guests with reservations.

  • Process all checkouts including resolving any late and disputed charges. Answer,
record, and process all guest calls, messages, requests, questions, or concerns.

Coordinate with Housekeeping to track readiness of rooms for check-in.

  • Run daily reports (number of arrivals, departures), identify any special requests, and
check reports for accuracy. Cash guests' personal checks and traveller's checks, and

review shift logs/daily memo books and document pertinent information in

logbooks.

  • Count bank at the beginning and end of shift. Balance and drop receipts according
to accounting specifications and assist guests in the hotel by posting and taking

payments for food and beverage items.

  • Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary

information.

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