Receptionist X2 The Onyx Hotel

1 week ago


Cape Town, Western Cape, South Africa Newmark Hotels Full time

Receptionist x 2

The Onyx Hotel

DUTIES & RESPONSIBILITES

  • Ensure that all company policies, procedures & SOPs are adhered to
  • Assists Front Office Manager in processing of the reception procedure using the appropriate systems and procedures as supplied
  • Record, process & file all information relating to inhouse guests
  • Maintains the appearance of the Front Office Department with regards tidiness and the safekeeping of all correspondence, dockets & registration details
  • Allocate rooms to arrivals in such a way as to facilitate good relationships between Reception and Housekeeping
  • Receives Guests in a manner, which is polite, friendly & efficient
  • Ensures that guests complete Registration Forms correctly & that the information completed is in accordance with the Reservation information systems requirements and that payments are guaranteed
  • Liaise with hall porters to make sure that the guests' luggage is moved from the lobby area to their room
  • Ensures Front Office System is in accordance with Housekeeping Report
  • Prints contingency report when requested
  • Prints reports for use in Reception and for Hotel departments and ensures that they are circulated
  • Adheres to the Company Credit Policy
  • Completes End of Shift procedures in accordance with the company policy and procedures
  • Maintain a smart, clean and tidy personal appearance at all times
  • Prepares in advance for the arrival of groups
  • Performs additional duties as & when requested

CORE COMPETENCIES

  • Excellent command of English both written & verbal
  • Customer service
  • Attention to Detail
  • Good team player
  • Act in good faith & in the best interest of the Company at all times
  • Knowledge of Opera would be an advantage
  • Ability to work shifts, weekends & public holidays

Job Type:
Permanent

Experience:

- receptionist at a 4 or 5

- hotel: 1 year (required)

  • OPERA: 1 year (required)


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