Night Shift- Customer Service

2 weeks ago

Cape Town, Western Cape, South Africa Teleperformance South Africa Full time
Night shift Sales Advisor

Job Overview


To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive.

Providing quality customer service through sales at every instance, promoting products and services whilst stimulating revenue for the business


To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive.

Providing quality customer service through sales at every instance, promoting products and services whilst stimulating revenue for the businesst

  • Having a true passion for identifying sales opportunities to maintain and build our Clients customer base, whilst delivering an exceptional customer experience.
  • The role involves providing the customer with knowledgeable information by identifying and promoting significant products and services.
  • Outbound Customers and Colleagues escalated sales.
  • Queries to identify, qualify and close new business and renewal opportunities
  • Understanding customer's reasons for exploring cancellation, addressing these positively, identifying opportunities, and looking at various options available with the ultimate aim of retaining their business.
  • Striving for First Call Resolution, on every contact
  • Working closely with service colleagues to raise service standards through escalating issues and opportunities to the most appropriate person, developing joint solutions and sharing best practice.
  • Undertaking other customer administration and product processing activities as necessary to maximize operational effectiveness and deal with peaks in demand
  • Taking correct information, asking the right questions, and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fastmoving, fastgrowing business.


Provide an excellent customer experience to our customers and ensure engagement with the customer to draw their attention to other suitable products available that could improve their customer experience through sales.


  • Making outbound calls. Representing the company in a positive light. Building and maintaining relationships with new, existing, and past customers. Upselling and maximizing sales.

Requirements:

Matric or Equivalent
- essential

  • Sales and Upselling experience (advantageous)
  • Experience working within retail or similar Industry (highly advantageous)
  • Proven Experience in delivering excellent customer services to internal and external customers
  • Maintain campaign performance, quality, regulatory and compliance standards
  • 12 months + Sales/Loyalty Experience
  • Previous Experience in a loyalty program/Sales BPO environment
  • Advantageous
  • Experience within an outbound sales environment (desirable)
  • Superior oral and written communication, presentation, and interpersonal skills.
Competencies and specific Skills

  • Excellent verbal communication skills
  • Have an excellent command on the English language.
  • Have the ability to build rapport with customers giving a human touch to the conversation.
  • Ambitious.
  • Strong negotiation skills
  • Self-Motivated
  • Passionate about learning
  • Target Driven
  • Polite, cooperative and a friendly manner essential
  • Professional and welcoming
  • Strong customer focus
  • Ability to deliver excellent customer service experience
  • Ability to prioritize tasks
  • Proven ability to take note of important information
  • Computer literacy
  • Curious, Team Spirited and Big Hearted
  • A positive mind set with a passion for continuous improvement
  • An exceptional driven and motivated individual with the passion to succeed in a fast paced environment

Job Types:
Full-time, Permanent

Salary:
R7, R8,500.00 per month

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Education:

  • High School (matric) (required)

Experience:

  • BPO Sales: 1 year (required)

Shift availability:

  • Night Shift (required)

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