Onsite Support Specialist

2 weeks ago


Midrand, Gauteng, South Africa Vodafone Full time

Role purpose:


The purpose of this role is to conduct day to day management of an outsource partner, in a manner that is in line with Vodacom's Strategy & Service Delivery Excellence Standards.

Manage operations and efficiencies through the partner whilst ensuring that all contracted matric are achieved.

Your responsibilities will include:

To develop and maintain optimal internal and external outsource provider relationships
To supervise call centre outsourcing processes to ensure consistency to Vodacom standard
Plan, monitor and engage outsource vendor to ensure that the required outsource performance is consistently achieved
Co-ordinate activities associated with all new products, processes, and procedures to ensure that it is integrated into the outsourced operation
Ensure that the appropriate resource management is conducted in collaboration with workforce management and other outsource parties
Draft and submit reporting on all metrics relating to the outsourced operation

Matric (Essential)
3-year relevant Diploma/Degree or 3-year relevant Diploma/Degree (Desirable) with 5-8 years' relevant experience
Contact Centre Operations experience (Essential)
Supervisory or Management experience (preferred)
Business Analyst Experience and Knowledge (preferred)
Telecommunication Industry (Essential)
Call Centre & back office Outsource experience (preferred)

Core competencies, knowledge, and experience:

Presenting and Communicating Information
- essential
Planning and Organising
- essential
Deciding and Initiating Action
- essential
Leading and Supervising
- essential
Delivering results and meeting customer expectations
- essential
In depth knowledge of the call centres and or back office is essential (including call centre Technology)
Inter-personal Skills-essential
Conflict Management Skills
- essential
Excellent Communication (Written & Verbal) Skills -essential
Negotiation Skills -essential
Analytical Skills - essential
Decision making Skills - essential
Business report writing - essential
Business Relationship Strategy (Networking) - essential
Time Management Skills -essential
Leadership Skills are and added advantage
Project Management Skills
- essential

Closing date for Applications
:03 May 2023.
The base location for this role is
, Midrand, Vodacom Campus.
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

  • Midrand, Gauteng, South Africa IOCO Full time

    Ready to Escape the Mundane? Join iOCO Infrastructure Services for a Journey Beyond Work.We are seeking a Technical Support Specialist who possesses strong technical aptitude coupled with excellent communication skills to effectively troubleshoot and resolve problems. Apply now and let's tackle the toughest technical challenges together What you'll do:Onsite...

  • Tech Officer: Onsite

    2 weeks ago


    Midrand, Gauteng, South Africa BCXP Full time

    Business unit, Department, ReportingBusiness Unit:DPSDepartment: Digital EAS - Outsourcing & AMSReports to: Ops Manager: Onsite Support Core DescriptionSolve technical problems to provide an efficient environment by following the correct procedures, policies, and documentation requirementsIdentify resource and equipment requirements, efficient capacity...


  • Midrand, Gauteng, South Africa Nexio Full time

    ROLE PURPOSEThis person is responsible for the 1st line support and troubleshooting all calls logged for VOIP support through the Vodacom Customer operations services Centre (CSOC). The individual will be responsible for all calls logged with them and will be required to drive all calls to closure. The individual will send regular updates to the client and...


  • Midrand, Gauteng, South Africa Jobking Full time

    CX seeks the expertise On Site Support Representative: UCS Technology Services, deliver On site support as prescribed by the SLA for all clients.The purpose of the job is to deliver on site services to retail customers.JOB CONTENTMaintain a 95% SLA as per on site departments goal per month.Maintain 80% productivity for the month.Reduce the average time per...


  • Midrand, Gauteng, South Africa Jobking Full time

    CX seeks the expertise On Site Support Representative: UCS Technology Services, deliver On site support as prescribed by the SLA for all clients.The purpose of the job is to deliver on site services to retail customers.JOB CONTENTMaintain a 95% SLA as per on site departments goal per month.Maintain 80% productivity for the month.Reduce the average time per...


  • Midrand, Gauteng, South Africa Jobs 4 All Full time

    Job Title: Software Support SpecialistReporting To: Software Support Team LeaderDepartment: Software SolutionsLocation: Midrand - Gauteng - South AfricaSubordinate positions:Implementation SpecialistsPurpose of the JobTakes responsibility for implementing business development activities by:Analyse and troubleshoot software issues related to back-end coding...


  • Midrand, Gauteng, South Africa Rectron Full time

    The role of the support specialist is to help customers with post-sale support queries across the RCT Cloudsolution set. It is important to provide exceptional levels of support to ensure a positive end-to-endcustomer experience. In addition, to support, Rectron's RCT-Cloud Support specialists also act as a backupfor sales and operations.Outputs and...


  • Midrand, Gauteng, South Africa Vodafone Full time

    Role Purpose:Lead the development and use of energy data analytics and management systems to deliver continuous improvement, ongoing compliance and common best practices across all relevant Business Units in Vodacom South Africa.Your responsibilities will include: Renewable engineering and decarbonisation Assist in the development and formulation of a...


  • Midrand, Gauteng, South Africa The Joblink Full time

    Contact person for this position:Amori PrinslooOur client is currently looking for the expertise of a Mid-Level Storage Specialist with experience in Hitachi Hardware. This will be a 2-year contract depending on the time taken to migrate from HDS to Emc equipment.The Storage Specialist must have hands-on working knowledge of Hitachi (HDS) storage sub-system...


  • Midrand, Gauteng, South Africa Rectron Full time

    Position: RCT Cloud Support SpecialistKey Responsibilities: Identify and troubleshoot issues related to the platform's functionality and collaborate with the development team to find solutions Provide timely updates to users regarding issue resolution and status Maintain accurate records of user interactions and issue resolution in the support ticketing...


  • Midrand, Gauteng, South Africa Vodafone Full time

    Role purpose:The ERP operations specialist is responsible for the delivery and support of robust and scalable solutionsThe incumbent's responsibilities:Manage operational support of existing Oracle Fusion-based JMS as well as REST-based API interfaces between local systems and the Vodafone SAP ERP platformCollaborate with multiple support teams toPerform...


  • Midrand, Gauteng, South Africa DataTech Recruitment Full time

    Join a Team as an IT Systems and Network Specialist to provide expert technical support and solutions for a dynamic and professional IT business services company. You must have extensive experience and knowledge in IT systems, network technologies, and server management. You must possess excellent communication and problem-solving skills, as well as the...


  • Midrand, Gauteng, South Africa PerkinElmer Full time

    The PerkinElmer JourneyWelcome to the world of PerkinElmer, the leading global provider of analytical services and solutions. We're all about accelerating scientific outcomes for the biopharma, food, environmental, safety, and applied end markets.What You'll DoPerform field service for scientific equipment at customer sitesProvide onsite user training on...


  • Midrand, Gauteng, South Africa Liyema Consulting Full time

    You will handle both remote and onsite support, ensuring efficient operations within defined processes.Responsibilities: Provide hardware and software support for diverse platforms, including servers, networks, and specific software solutions/vendors/brands. Troubleshoot and resolve technical issues at basic and intermediate levels (L1 and L2). Demonstrate...


  • Midrand, Gauteng, South Africa MSD Full time

    You will be responsible for providing technical guidance to the organisation to ensure compliance with legal requirements related to Environmental, Health and Safety (EHS) as well as the company's corporate standards, policies, procedures, and guidelines related to EHS and industry best practicesThe Specialist will work collaboratively across departments and...

  • IT Support Specialist

    2 weeks ago


    Midrand, Gauteng, South Africa Network Recruitment Full time

    Key Responsibilities:Configure and install user devices and peripherals.Troubleshoot and repair faulty devices and peripherals.Ensure all devices are updated and comply with security protocols.Provide user support and training as required.Manage and update the IT asset register.Software:Install and manage relevant software on user devices.Troubleshoot and...


  • Midrand, Gauteng, South Africa PerkinElmer Full time

    The CompanyThe "new" PerkinElmer business, a newly independent company as of March 13, 2023, is a global analytical services and solutions provider with offerings including the leading OneSource Field and Laboratory services business that serve the biopharma, food, environmental, safety and applied end markets to accelerate scientific outcomes. Since 1937,...


  • Midrand, Gauteng, South Africa PerkinElmer Full time

    The CompanyThe "new" PerkinElmer business, a newly independent company as of March 13, 2023, is a global analytical services and solutions provider with offerings including the leading OneSource Field and Laboratory services business that serve the biopharma, food, environmental, safety and applied end markets to accelerate scientific outcomes. Since 1937,...


  • Midrand, Gauteng, South Africa GAAP Point of Sale Full time

    GAAP Point-of-Sale is seeking a Restaurant Manager Support Consultant to join our Midrand office. Work with a team committed to revolutionizing hospitality technology solutions.Responsibilities: Assist clients in optimizing pointofsale features Deliver online, classroom, and onsite training Customize menu layouts to meet client specifications Fulfill general...

  • Technical Specialist

    2 weeks ago


    Midrand, Gauteng, South Africa Jurumani Solutions Full time

    As the Business/Technical Specialist (Technical Product Engineering team), you will work closely with business partners, vendors, Product Managers, Business Analysts, Technical Analysts / Specialists, and IT Representatives to define and deliver effective / optimised business and product/service solutions for the Business.You will be an integral member of...