Senior Customer Support Engineer
1 month ago
The PerkinElmer Journey
Welcome to the world of PerkinElmer, the leading global provider of analytical services and solutions. We're all about accelerating scientific outcomes for the biopharma, food, environmental, safety, and applied end markets.
What You'll Do
- Perform field service for scientific equipment at customer sites
- Provide onsite user training on specific product groups
- Organize routine maintenance schedules
- Maintain documentation and manuals up to date
- Align personal practices with department targets
- Build strong relationships with specialists and managers
- Keep inventory records and service spares in check
- Ensure adequacy and calibration of test equipment
- Submit service documentation regularly
Your Impact
This role based in Johannesburg covers service for customers in South Africa, Lesotho, Swaziland, and other regions. Your work will directly contribute to PerkinElmer's sales and overall customer service excellence. Plus, you'll play a pivotal role in the success of our Customer Service Department.
Requirements
- Diploma or Bachelor's Degree in Electronic Engineering or Chemistry
- Valid Driving License
- Fluent English
Preferred Skills
- Previous experience in a customer service environment
- Background in Electronics and analytical instrument applications
- Strong technical skills on Laboratory Instrumentation
- Excellent communication and customer service abilities
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