Customer Growth Consultant

2 weeks ago

Cape Town, Western Cape, South Africa AutoTrader Full time

WELCOME TO OLX

At OLX, we shape the future of trade to unlock the hidden value in everything.


We help people buy and sell cars, find housing, get jobs, buy and sell household goods, and much more, all via our network of trading platforms.

Our 10,000 colleagues help to serve 300 million people around the world every month, through 20 well-loved local brands such as OLX Autos, Otomoto, and Property24.


Are you keen and can achieve sales revenue target through a combination of acquiring new customers as well as upsells and retention of your Customer base within your area through personally selling the full range of products to the motor industry dealers.

You will be required to meet very specific sales objectives, while maintaining a high level of customer service both internally (other departments) and externally (customers), whilst actively living out the corporate value system.


Responsibilities:

-
To achieve all sales revenue targets through:

  • Focus on the diagnostic selling process across your customer base by implementing all phases of the sales process at executive level and with the relevant decision makers. Complete within the specified deadlines to ensure value is created.
  • Increase dealer yield by continually selling your customers up the product staircase.
  • Increase customer numbers by developing new business through new customer acquisition, through a process of:
  • Identifying and qualifying prospects through cold calls and outbound hunting.
  • Focus on pipeline creation by constantly building relationships with new customers to maximise opportunities for revenue growth.
  • Ensure achievement of all client visits and telephone calls as per contact plan.
  • Log all daily meeting and call activity on activity tracking sheets provided
  • Actively engage with various internal departments within the business to coordinate necessary resources to progress and close deals.
  • Meet monthly KPI's to achieve the defined customer contact plan identified for your area of responsibility.
  • Maintain a high level of quality service to your customers.
  • Encourage your dealer to rate your service when he receives the link/call so that you can continuously grow and improve in your role.

Administration:

  • Full compulsory usage of daily activity sheets.
  • Activity needs to be updated after every customer interaction i

e:
record notes on every meeting / call

  • It is essential that that your daily activity correlates to your activity sheet productivity
  • All customer appointments must be completed weekly in your Outlook Calendar as per the Diary Management Memo.
  • It is essential to load the following details in every appointment:
  • Dealership Name
  • Contact Number
  • Person you met with
  • All diagnostic documents to be completed and updated weekly on customers who have been taken through this process.
  • Follow sales cycle to execution as described in the pipeline management memo
  • All client/Account Manager digital complaints/queries to be resolved within the same working day (if possible).
  • Keep your manager abreast of any competitor activity that you become aware of.
  • Meet cash up deadlines
  • Submit credit note requests prior to credit note meeting
  • Manage your age debt book to ensure that your customers adhere to payment terms
  • Keep your manager abreast of any risk customers within 24 hours
  • Forecasts to be sent through to your line manager daily by 4pm

Dealer Engagement:

  • Ensure all dealer information is updated at all times in the relevant google sheets as well as with the finance department

Learning and Development:

  • Take full advantage of all the scheduled training sessions provided
  • In order to keep abreast of the evolving digital world and identify any gaps in your learning; you need to upskill yourself by:
  • Completing In-house courses related to you role
  • Approaching key stakeholders to assist you in your career growth

Minimum Requirements:

  • Must have matric or equivalent
  • Minimum 2 year's working with MS Excel and Google docs
  • Minimum 2 years' experience in digital sales
  • Experience working independently
  • Well presented

Skills:

  • Strong Analytical skills
  • High EQ
  • Mathematical/Numerical
  • Understanding digital terminology i

e:
SEO; Adwords etc.

  • Strategic thinker
  • Strong verbal and written communication
  • Peopleorientated
  • Relationship building skills
  • Organised
  • Good listener
  • Work independently
  • Reliable
  • Good time management skills

Attitude:

  • Trusting nature
  • Believe in healthy conflict
  • Able to show commitment
  • Able to accept accountability
  • Focused on results (thrive on high performance)

Why join OLX?

  • At OLX, we unlock value in our people. We invest in ourselves and each other to reach our full potential. We avoid bureaucracy and empower our teams to innovate; with opportunities, training, and leadership behaviors a focus for all. Our commitment to inclusion ensures we listen to a diverse range of voice

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