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Polish Speaking Passenger Support Specialist Job
2 weeks ago
job responsibilities as the
Polish speaking Passenger Support Specialist in
Cape Town, South Africa will include:
- Serve as a friendly and knowledgeable point of contact for
Polish speaking passengers, assisting them with their travel-related inquiries, concerns, and requests - Provide information about travel itineraries, flight details, accommodation bookings, tourist attractions, and more, ensuring a seamless and unforgettable experience
- Collaborate closely with their international team, including other Passenger Support Specialists, to resolve complex customer issues and optimise the overall passenger experience
- Maintain accurate records of passenger interactions, feedback, and complaints to help them continuously improve their services
Polish speaking Passenger Support Specialist job in
Cape Town, South Africa:
- Fluency in
Polish and English, both written and verbal, to effectively assist Polish speaking passengers from start to finish - Exceptional interpersonal skills and a genuine passion for helping others, ensuring every passenger feels valued and well supported
- Proven problemsolving abilities, with a keen attention to detail and the ability to think on your feet in fastpaced situations
- A solid understanding of travel industry practices, such as airline operations, accommodation bookings, and general tourism information
- Proficient computer skills and the ability to navigate various software and communication platforms
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