Operations Administrator

2 weeks ago

Johannesburg, Gauteng, South Africa The Payments Association of South Africa (PASA) Full time

Overall Job Purpose

Key Stakeholder Management

Internal:

PASA Executive Office (ExO), Committees, PASA Functional areas (Strategy, Communication and Capacity development, Legal, Governance and Regulatory functions, Programme Management, Change Enablement, and other support functions).


External:
PASA structures, South African Reserve Bank (SARB), National Treasury, Banking Association of South Africa (BASA), PASA members.

Core Accountabilities
***
Key Responsibilities:
Core accountability 1:

Meeting responsibilities:

  • Provide administrative support and services for the teams, PASA forums and PASA structures. Act as the point of contact between external stakeholders and the PASA ExO.
  • Schedule meetings and workshops for the teams, PASA forums and PASA structures.
  • Ensure correct planning is done for the meetings and workshops. This includes all applicable logistics required.
  • Manage the calendar year and per the PASA forums and PASA structure requirements.
  • Coordinate applicable PASA structure subcommittees.
  • Proactive stakeholder management of PASA Member Bank representatives and their administration requirements.
  • Schedule and prepare meetings with the Chairperson and Deputy Chairperson to enable Agenda finalisation.
  • Provide governance and procedural support before, during and after meetings, including answers to updates, consolidation, quorum requirements, and attendance confirmation, among other things.
  • Meeting artefacts:
- o Prepare and finalise meeting artefacts including agendas and minutes.

  • Accurate minuting of meeting proceedings at all times.
  • Ensure timely distribution of meeting artefacts and per the administration service level agreements in place.
  • Track actions, and deliverables, and follow up on the completion of these items.
  • Develop and carry out an efficient documentation and filing system.
  • Maintain compliance with all risk and compliance policies and procedures in place.

Core Accountability 2:
General Administration

  • Undertake the tasks of daytoday administration, including receiving calls, responding to queries, following up on action logs and routing correspondence appropriately to the responsible respondent.
  • Ensure accurate management and maintenance of membership distribution lists across the various formal platforms in place.
  • Diary management for the teams, PASA forums and PASA structures.
  • Member information administration and maintenance.

Role / Person Specification

Education and Experience Required:

years of experience as a senior administrator within a payments environment.

  • Advanced knowledge of MS Office suite.
  • Experience in daytoday administrative support for forums and structure meetings.
  • Advanced minute taking.
  • Relevant banking industry or regulator experience.
  • Stakeholder management.
  • A PASA Certificate in Foundational Payments is advantageous.
  • A relevant tertiary qualification is advantageous.

Knowledge & Skills:

  • Ability to work in a collaborative environment and achieve results through collaborative platforms instead of collocated teams.
  • Excellent verbal and written communication skills (including report writing).
  • Display a professional demeanour.
  • Ability to engage at all levels including the Csuite and senior management.
  • High attention to detail in all written documentation and communication.
  • Highly analytical and structured.
  • Above average problemsolving skills.
  • Ability to work independently and methodically.
  • Display high resilience in difficult situations.
  • Ability to work under pressure.

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