Customer Collaboration Analyst

2 weeks ago

Johannesburg, Gauteng, South Africa Level-Up Full time

Requirements:

  • Degree
required level

  • Business English: Fluent
  • Experience in working with senior management
  • Computer literacy (Advanced)

Responsibilities:

_ Be the custodians of the collaboration process with the retailers_

  • Understanding roles and responsibilities of different departments in the collaboration
process and determine the need for collaboration within each step.

  • Taking lead for the specific retailers collaboration process (setting up meetings, ensuring all
discussions are output focus and are executed).

  • Weekly track and share standardized report to all stakeholder (forecast, service level,
upcoming big promotions) based on the maturity of the collaboration process.

  • Analyze shared retailer data and identify gaps within the integration of data (e.g. Kolabo data
matching with retailer data).

  • Collaborate on promotional volumes with all internal and external stake holders.

_Identify Gaps & Opportunities_

  • Continuously identify opportunities and gaps per retailer group over all disciplines.
  • Manage Service levels (on time in full) and initiate projects to improve on identified problem
areas.

  • Continuously putting measures in place to close gaps and measure outputs.
  • Continuously improve the maturity of the level of collaboration and integration through
innovative processes and shared learnings.

  • Ensure promotional alignment between the retailers and company.
  • Daily tracking of promotional uplifts, and communicate any gaps to all stakeholders.
  • Daily analyze the forecast vs stock reports per retailer, identify gaps and execute corrective
actions in collaboration with internal and external stake holders.

_Define strategy per customer group_

  • Alignment of the reporting methods to enable consistent reports (ITIF, IT, IF...).
  • Identify areas of improvement, be able to create a project plan to effective involve all relative
stakeholders.

  • Measuring all actions and indicating weekly improvement (CLS, forecast accuracy, order
acceptance, order processing, stock availability, returns, promotional accuracy, etc.)

  • Setup correct customer classification (according to the customer hierarchy).

_Promoting value driven process with focused actions_

  • Eliminate manual integration and collaboration with stakeholders to create efficiency.
  • Manage master data updates between Retailers and the client to ensure accurate and useful
information.

  • Ensure optimal planning and ordering by ensuring orders are processed and expectations are met.
  • Manage inputs and insights into the S&OP process.

Competencies:

  • Proactive and action orientated.
  • Must be a team player.
  • Achieves Results Effectively.
  • Maintains high standards.
  • Commitment and motivation.
  • Collaborate with others to achieve a common objective.
  • Customer orientated.
  • Communicates effectively.
  • Ability to plan and organize.

Purpose of the position:

To be the custodians of the integration and collaboration process by providing a holistic view on
customer collaboration. Proactively identifying gaps to unlock value and efficiency, creating focus,
direction and goals for operational execution while focusing on detailed Retailer projects to deliver
improved results.

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