Remote Tech Customer Spt Analyst Iii

2 weeks ago

Johannesburg, Gauteng, South Africa Lexisnexis Risk Solutions Full time

Remote Tech Customer Spt Analyst III page is loaded Remote Tech Customer Spt Analyst III Apply locations Johannesburg time type Full time posted on Posted Yesterday job requisition id R74197 Remote Tech Customer Support Analyst III Are you passionate about driving customer success and motivated by client satisfaction? Would you like to provide first-class guidance and support to the customer? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

About the Role Delivers remote (e.g., telephone, online) post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly.

Provides technical support for deep applications (software/cloud).
Responsibilities Providing timely technical resolution to customer lifecycle issues
Implementing complex business and customer solutions into the customer's environment
Providing customer engagement pre-sale to ensure technical environments and expertise requirements
Capturing actionable insights on the customer's technical operating environments to advise product/development teams to plan product features
Resolving customer problems or coordinate internal and external resources to get problems escalated and influence product direction
Identifying opportunities for additional products or implementation projects with customers to drive NET POS across the business
Requirements Experience with at least second line support specifically on software applications
Experience in database support
Demonstrate advanced problem-solving experience involving leading teams in identifying, researching/coordinating the resources necessary to effectively troubleshoot/diagnose complex issues.
Have prior success extracting/translating findings into alternatives/solutions
Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people.

With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you We know that your well-being and happiness are key to a long and successful career.

These are some of the benefits we are delighted to offer:

Medical Aid
Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
Modern family benefits, including adoption and surrogacy
Study Leave

About the Business LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.

As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

We are committed to providing a fair and accessible hiring process.

If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
, or please contact
Please read our Candidate Privacy Policy .

LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world.

We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets and preventing bribery and corruption within their supply chains.

We partner with leading global associations and customers to help collect evidence against war criminals and provide tools to combat human trafficking.

We endeavour to advance the rule of law across the world.

Our teams are combining unparalleled legal and business information with analytics and technology to advance what's possible for the way our customers work and to advance what's possible in the world by strengthening the rule of law.

#J-18808-Ljbffr

  • Remote Tech Customer Spt Analyst III

    2 weeks ago

    Johannesburg, Gauteng, South Africa RELX Full time

    About the Role Delivers remote (e.g., telephone, online) post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly. Provides technical support for deep applications (software/cloud). Responsibilities Providing timely technical resolution to customer lifecycle issues Implementing complex...

  • Quantitative Analyst Iii

    2 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Full time

    About us, purpose, experience and qualificationsabout us:purpose: The Quantitative Analyst III is required to plan, build and implement innovative quantitative analytic methodologies, procedures, products and models within a broad framework/principles in order to enhance and inform strategic decisions in the relevant Product House. To provide analytical...

  • Nursing Recruiment Remote

    2 weeks ago

    Johannesburg, Gauteng, South Africa Exclusively Remote Full time

    Remote Nurse Recruiter - USA Business Hours (SA time: 3 PM - 11 PM)We are seeking a skilled and experienced Remote Nurse Recruiter to join our team, specializing in sourcing and recruiting qualified nurses for our USA-based clients. As a Remote Nurse Recruiter, you will play a vital role in identifying top nursing talent and facilitating the recruitment...

  • Remote Software Tech Writer

    2 weeks ago

    Johannesburg, Gauteng, South Africa Sirius Support Full time

    Remote Software Tech WriterJob Purpose: (This is a remote part-time position)You will be responsible for maintaining, updating and documenting new and current features that are prioritized in a sprint. You need to be able to understand the business processes and create comprehensive documentation.Qualifications/Experience: Knowledge of Zoho advantageous 2+...

  • Customer Service Payroll Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Exclusively Remote Full time

    Customer Service Payroll Consultant This is a remote working opportunity from Monday Friday from 4pm 1am SA timeResponsibilities:Process payroll for clients accurately and on timeRespond to client inquiries and resolve payroll-related issues in a professional and timely mannerEnsure compliance with federal, state, and local payroll regulationsMaintain...

  • IT Service Desk Analyst

    2 weeks ago

    Johannesburg, Gauteng, South Africa Ad Talent Africa Full time

    Looking for an IT Service Analysts who can provide fast and useful technical assistance on computer systems.Duties:Serve as a first point of contact to internal customers seeking technical assistancePerform remote trouble shooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issues logged by the internal...

  • Strategy Analyst

    2 weeks ago

    Johannesburg, Gauteng, South Africa RELX Full time

    Strategy Analyst III Do you enjoy collaborating cross-functionally to drive a strategy function? Are you a strategic planner and problem-solver? Join us in shaping a more just world.

  • Actuarial Analyst

    2 weeks ago

    Johannesburg, Gauteng, South Africa Goldman Tech Resourcing Full time

    Job Information Location Johannesburg Salary R800 R750k Job Type Permanent Education BSc Actuarial Science Experience 23 Years Reference 2023RS01 finance.vacancystand Fax 0Goldman Tech/Stand-Out Staffing is currently representing a leading shortterm insurance client seeking for an Actuarial Analyst with exposure to the industry to join their team. Previous...

  • Software Quality Engineer Iii

    2 weeks ago

    Johannesburg, Gauteng, South Africa Samaha Consulting Full time

    Software Quality Engineer III (senior full stack):Manage technical delivery and ensure conformance to standards, QA asset fitness and assisting teams where necessary to ensure on-time delivery of automation, test data, pipeline setup per journey, maintenance, etc.), introduction of AI tools to enhance QA test capabilities in journeys, coach and mentor...

  • Software Quality Engineer Iii

    2 weeks ago

    Johannesburg, Gauteng, South Africa Findojobs South Africa Full time

    Software Quality Engineer III (senior full stack): Manage technical delivery and ensure conformance to standards, QA asset fitness and assisting teams where necessary to ensure on-time delivery of automation, test data, pipeline setup per journey, maintenance, etc.), introduction of AI tools to enhance QA test capabilities in journeys, coach and mentor...

  • Customer & Technical Support Role

    2 weeks ago

    Johannesburg, Gauteng, South Africa Fresh Tech Africa Full time

    _Customer & Technical Support Role_Job Opportunity: Customer & Technical Support SpecialistCompany: Fresh Tech AfricaLocation: JohannesburgJob Type: Full-Time (Remote)Salary: Skill and experience dependantAbout Us:At Fresh Tech Africa, we are dedicated to providing exceptional customer experiences through our suite of products. We are seeking a dynamic and...

  • Tech Wizard

    2 weeks ago

    Johannesburg, Gauteng, South Africa AristoSourcing Inc. Full time

    AristoSourcing LLC is an Outsourcing company highly focused on Digital Marketing Industry. Our company has been in the industry for more than 7 years. We hired and referred skilled and experienced Virtual Assistants to work and collaborate directly with our respective clients from different parts of the globe that offer 100% remote work for talented and...

  • Customer Analyst

    2 weeks ago

    Johannesburg, Gauteng, South Africa Edge Executive Search Full time

    Customer Analyst Contractor JHB003170 Marketing Gauteng, JHB Northern Suburbs Monthly Basic Salary (Market related, Negotiable) Customer Analyst to support the sales team by providing insights and working on data analysis Exciting opportunity for a Customer Analyst (6 Months Contract) with one of our FMCG clients.Requirements: 5+ years of relevant...

  • Remote Sales Representative

    2 weeks ago

    Johannesburg, Gauteng, South Africa Virtuoso Digital Agency Full time

    Company Overview:Virtuoso Digital is a dynamic and innovative tech integration and marketing tech company. We specialize in providing cutting-edge solutions to businesses, helping them optimize their online presence and achieve their digital marketing goals. As a remote-first company, we embrace collaboration, creativity, and the drive for excellence in...

  • Customer Success Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Exclusively Remote Full time

    Customer Success Manager (CSM) - RemoteAvailable 9-6 EST (4pm-1am SAST)40 Weekly HoursResponsibilities: (Min. 4 years)On-boarding & Training: Facilitate smooth client onboarding to OMS platform. Conduct comprehensive training sessions to empower clients in OMS usage.Relationship Management: Cultivate and maintain strong client relationships. Serve as primary...

  • Nurse - Internationally Certified

    2 weeks ago

    Johannesburg, Gauteng, South Africa Exclusively Remote Full time

    Job Title: USA Certified Remote NurseLocation: Remote (Working for USA company while living in South Africa)Job Type: Full-TimeAbout Us:As a USA Remote Nurse, you will play a crucial role in delivering patient care services from the comfort of your own homeYour responsibilities will include:Key Responsibilities:- Patient Monitoring: Continuously monitor...

  • Junior Data Analyst, Data Operations

    2 weeks ago

    Johannesburg, Gauteng, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:Proficient SQL query skills and familiarity with creating tables, views and stored procedures in MS SQL and OracleAble to leverage existing data and deliver insights and analytical reportsPerform Excel analysis, Excel visualizations.Perform minor data mining functionsHigh-level written and verbal...

  • PowerBI Data Analyst

    4 weeks ago

    Johannesburg, Gauteng, South Africa Kontak Recruitment Full time

    "PowerBI Data Analyst (JB4355) Remote, South Africa R per month, CTC Permanent Our client is currently transitioning to a PowerBI reporting ecosystem and is seeking a skilled Data Analyst to join their expanding team. As the Da...Excellent PowerBI Skills (Analysis and Visualisations) Advanced skills in DAX, PowerQuery, PowerPivot and Excel. Skills in Data...

  • PowerBI Data Analyst

    1 month ago

    Johannesburg, Gauteng, South Africa Kontak Recruitment Full time

    "PowerBI Data Analyst (JB4355) Remote, South Africa R per month, CTC Permanent Our client is currently transitioning to a PowerBI reporting ecosystem and is seeking a skilled Data Analyst to join their expanding team. As the Da...Excellent PowerBI Skills (Analysis and Visualisations) Advanced skills in DAX, PowerQuery, PowerPivot and Excel. Skills in Data...

  • Systems Analyst Manager C

    2 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Full time

    About us, purpose, experience and qualificationsabout us:- make a promise- be deeply invested- value our differences- build trust, not territory- have courage- always do the right thingpurpose: To manage business analysts in the delivery of analytical and quantitative insights and analysing, documenting and updating business requirements for products,...