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Lodge Anchor

3 months ago

Kruger National Park, South Africa HotelJobs Full time

Overview


My client a Deluxe Private Safari Lodge within a concession in The Kruger National Park is urgently recruiting for a
Lodge Anchor / Duty Manager to join their Team.



Remuneration Structure

  • Highly Competitive Salary Negotiable
  • Accommodation Provided
  • Meals daily
  • Uniform and Laundry Service
  • Medical Aid
  • Pension Fund
Work Rotation: 6 weeks on 2 weeks off

  • Annual Leave

Skills & Experience required

  • Tertiary Hospitality Management qualification preferred
  • A minimum of 4 years' work experience ideally 2 years as a trainee and in a wellrecognized fivestar hotel or worldclass lodge, as an assistant manager.
  • High standards of service excellence and a passion for the industry.
  • Exceptional Food and Beverage knowledge of its preparation and terminology.
  • Awareness of dietaries and allergies.
  • Financial management ability.
  • Exceptional English and a second language would be preferable.
  • Computer literacy.
  • Excellent management ability and communication skills.
  • A clear understanding of basic labour law and disciplinary procedures.
  • A developmental approach to staff.
  • Understanding of housekeeping and maintenance procedures.
  • An awareness of developments within the food and lodge industries, as well as international trends in hospitality.
  • A hardworking, cooperative manner
  • Attention to detail.
  • Assertiveness, patience, and good organizational skills.
  • Valid Driver's License.
  • Nationality or valid working visa.

Key Responsibilities

  • The main purpose of a lodge Anchor is to provide a personalised, professional concierge and reception service; as well as host the Lodge's guests in line with the Company Standards of Excellence and SOPs.
  • Report to the lodge manager, and assistant lodge manager.
  • Ensure ultimate guest relations in the lodge and that the "at home" personal attention levels are maintained.
  • Management and training of the lodge staff in line with the Company Standard of Excellence.
  • Maintain the highest standards of housekeeping, maintenance, and gardening to ensure that all areas are always kept clean and tidy, and style and design are not eroded.
  • Effective financial management through the administration of orders and effective stock control.
  • Communication with departmental teams to ensure that guest needs are met, and operations run effectively.
  • Effective daily administration of the concierge and reception duties.
  • Maintenance of the guest database to achieve service excellence.
  • Ensuring the quality and care of equipment and products.
  • Active participation in and effective communication and support of The Company's conservation message and purpose.
  • All roles at Singita may be required to perform other tasks as reasonably requested from time to time and as required by the business and/or operation.
  • The Company fosters a culture of collaboration, and with this support of the multiskilling of staff.