Receptionist (Maternity Cover) - Head Office

2 weeks ago


Cape Town, Western Cape, South Africa Cape Union Mart Full time

An opportunity has become available at our Head Office in Cape Town for a dynamic, well-spoken and self-driven Receptionist who is passionate about providing awesome customer experiences.

The duration of the contract will be approximately 6 months for the purposes of maternity cover.

Duties and Responsibilities:

Reception and switchboard duties including but not limited to:

  • Meet and greet clients and team members in a professional manner
  • Promptly answer telephone calls and redirect as appropriate
  • Accurately record and relay messages as required
  • Monitor the reception and client areas to ensure that they are kept tidy
  • Assist with ensuring that guests receive refreshments
  • Ensure the reception area is attended to at all times
  • Ensure guests are directed to the correct meeting rooms

Administration duties such as:

  • Book and coordinate meeting room bookings
  • Arrange courier deliveries on request and maintain appropriate records
  • Ensure prompt collection of packages and deliveries from Reception
Provide general assistance to team leader and team members

Requirements:

Knowledge, Experience & Qualifications Required

  • Minimum 2 years prior experience in a receptionist or similar role
  • Previous experience in a clothing retail environment is advantageous
  • Matric (essential) with a relevant administration qualification (advantageous)
  • A valid driver's license is advantageous


Microsoft Office proficiency
  • Intermediate level is preferable
  • Proficiency in English

Competencies Required

  • Strong commitment to delivering a high level of customer service
  • Excellent verbal and written communication skills
  • Ability to establish rapport with all stakeholders and customers
  • Able to handle conflict and challenging pressures
  • Proven administrative, planning and organizational skills
  • Professional appearance
  • Proactive, accurate and detailorientated
  • Highly motivated with a positive cando attitude
  • Ability to show initiative and solution focused
  • Resilient & tenacious in a fastpaced & everchanging environment
  • Ability to prioritize and manage your time
  • Maintain high levels of confidentiality
  • Committed, selfmotivated, driven and trustworthy


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