Helpdesk Support Consultant
2 weeks ago
Job Requirements
- Proactively update clients with support status updates.
- Update the electronic ticket logging system with the findings and resolutions.
- Facilitating system change.
Required Qualifications & Experience
- Matric (Grade 12) is essential
- Qualification such as MCITP/MCDST/MCSE highly recommended
- ITC related Diploma or Degree would be an advantage
- 2+ years' experience in a software troubleshooting and support environment
- Experience working with MAXIMUS or similar Debt Counselling software an advantage
Necessary Skills & Attributes
- Strong deductive, analytical, financial and mathematical skills.
- Written communication skills
- Excellent verbal communication skills and telephone etiquette
- Systems Database knowledge and support
- Ability to communicate effectively in Afrikaans, English and at least one other official language
Job Types:
Full-time, Permanent
Salary:
From R7,000.00 per month
Ability to commute/relocate:
- Edenvale, Gauteng: Reliably commute or planning to relocate before starting work (required)
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