Customer Development Manager

2 weeks ago

Pretoria, Gauteng, South Africa Colgate Full time
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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.


Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition.

We are committed to offering products that make lives healthier and more enjoyable, and programs that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love.

Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.


A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.


Travel Required?:
Travel - 50% of time

Date:
May 6, 2024
Hybrid
No Relocation Assistance Offered
# Midrand, Gauteng, South Africa

Who We Are

Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet.

Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom's of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Pet Nutrition.


We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children's oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team

Scope of Responsibility:

  • The Customer Development Manager is responsible for achievement of Sales targets through excellence in execution at the point of sale.
  • Develop and support the partnership between CP and the customer(s)/Distributors at the store and regional level by nurturing contacts and negotiating with Store Operations/in-store personnel.
  • Provide feedback on the in-store environment which allows rapid revision of competitive tactics. The Customer Development Manager plays an integral role in ensuring profitable growth.
Key Responsibilities: 1.

Business Development and Monitoring:

  • Building and managing relationships with key players in the customer(s) or channel at the regional and/or store level.
  • Conducting negotiations as vital (listings, planograms, displays, promotion execution etc) at regional office and/or store level.
  • Needs to conduct regional/national business meetings and take control of pricing and the P&L.
  • Implementing and maintaining in-store tactics developed within Category Management partnerships with the Customer(s)
  • Co-ordinating special events (store-level sell-in and communication, materials management in-store etc.) in co-operation with the Shopper Development Manager.
  • Working with customer service to track orders, troubleshoot and achieve customer service KPI's.
  • Working with Logistics to plan, analyse and forecast customers needs and to ensure timely and complete delivery.
  • Monitoring sales and distribution performance, particularly for new products and taking timely action to drive continuous improvement.
  • Monitoring competitive activity at store level, recording and consolidating key activities, supervising speed and breadth of distribution and identifying competitive best practices and discussing with the BDM so that they can proactively respond with strategic/tactical refinements.
  • Establishment of account co-op activity and annual promotional grids
  • Regular promotional analysis to determine whether these activities are delivering positive ROI's.
  • Regularly visiting stores in order to identify areas of improvement
  • Monitoring performance vs. objectives, providing continuous coaching and feedback and conducting appraisals based on data.
  • Reviewing Field Sales and Merchandiser itineraries' (location, frequency, duration vs plan) and roles to ensure efficient deployment of limited resource.
  • Giving direction to in-store staff (merchandisers) and ensuring that they are trained and updated on new products, promotions and merchandising objectives.
  • Identifying training needs and developing training plans with the Team Leader.
  • Working with the SDM to develop tools, merchandising materials and in-store programmes for effective shelf management to induce shoppers to purchase Colgate products at shelf.
  • Supervising the consistent and accurate collection of data to allow monitoring of 5P performance vs target. In – Store Compliance
  • Clearly communicating in-store objectives and supervising execution of 5P targets, product availability, assortment by store format, shelf pricing (regular and promoted) promotion implementation vs plan, share of shelf and planograms, POP placement vs plan.
  • Resolving operational issues at head/regional offices or in-store

Required Qualifications:

  • A Bachelor's degree
  • Minimum 5 years of experience in FMCG Customer Account Management

Note:

If and when there is a job opening, the Company will contact only those individuals who have submitted resumes that match the skills, experience, and other requirements of the job opening.

These candidates will receive an invitation link to apply to the specific job and must apply again in order to be considered for it.

We appreciate your interest in Colgate-Palmolive and look forward to connecting with you regarding specific job openings that become available at Midrand.

Our Commitment to Sustainability

With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact.

We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.

Our Commitment to Diversity, Equity & Inclusion

Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact
with the subject "Accommodation Request" should you require accommodation.

#LI-Hybrid

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