Online Travel Agent Liaison
2 weeks ago
Key Performance Areas
- Deal with Online Bookings queries via telephone, and written correspondence.
- Understanding each online customer's need
- Attend to Online Rental Reservations Amendments and Cancellations
- Effectively manage special request regarding online reservations
- Liaise with Revenue Management team should any issues arise an internal Core Operations Departments
- Adhoc Duties when required
Competencies Required
- Must be well spoken with excellent verbal and written communication skills
- Work independently and within a team, show initiative and resourcefulness
- Must be able to priorities and work under pressure to meet deadline
- Organized, accurate observant and able to multitask
Qualifications & Experience
- Flexible and able to adapt to change
- Knowledge of IRIS
- Knowledge of Opera
- Customer Service and Call Centre Experience minimum 2 years
- Matric
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