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Learning Specialist

3 months ago

Cape Town, Western Cape, South Africa Foundever Full time

YOUR MISSION:

As a Learning Specialist, our people are your customers. You play a pivotal part in delivering and planning great learning experiences to support the associate experience and journey.

We advocate a People First approach throughout our business with Customer Service as our area of expertise.

Your role is to deliver an exceptional training experience for both soft and product skills specific to the client requirements ensuring that the importance of customer service is at the core of your sessions.


WHY FOUNDEVER?:

At Foundever we believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Your working life is how you spend a large proportion of your time.

Why not spend it realising your potential? We focus on you and, with your drive, look to create your best moments.


ABOUT YOU:


It is also important that you are experienced in leading classroom-led training sessions and you are empathetic, patient, and have strategic vision and foresight to effectively deliver in a fast-paced and changeable environment.


It is essential you have a passion for people and customer service in order to create an environment for success.


You will be a key team member responsible for attending important operational meetings to plan, organize resources and maintain the training schedule.


KEY RESPONSIBILITIES:

  • Deliver soft skill and product training to newly recruited Foundever employees across campaigns, as defined by Foundever and our Clients, towards internal certification
  • Identify gaps in existing training material and structure and proactively update, maintain, and offer solutions
  • Assist the Learning Manager and campaign owners to identify learning gaps and identify learning solutions
  • Create standalone training modules for new or existing team members, as and when required
  • Provide coaching and feedback to trainees as part of their classroom learning experience
  • Maintain training records and scores achieved

YOUR PROFILE AND EXPERIENCE:

Training:
At least 2 years experience working in an environment where you deliver classroom-led training sessions.

Expertise:
Previous experience working in a call centre environment is essential.

Communication skills:
Excellent telephone, computer/keyboard, verbal, and written communication skills.

Ability:
Good numeric and verbal reasoning skills and excellent presentation skills

Critical thinking:
Effective problem-solving skills and excellent analytical and judgment skills.

Handling:
Ability to demonstrate the interpersonal skills necessary for client contact.

Background:
A clear criminal background check.

Education:
Minimum Grade 12.

KEY POINTS:

Working Hours: 40 hours per week

Contract Duration:
Permanent

Salary: 16, ,000 ZAR per month

Benefits:
Medical insurance and pension

APPLICATION PROCESS:


If you need us to make any reasonable adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.


DATA NOTICE:

[ever] creative.
[ever] committed.
[ever] connected.