Learning and Support Expert

6 days ago


Cape Town, Western Cape, South Africa Emporium Full time

Job Summary:

Emporium is seeking a highly skilled Training and Development Specialist to join our team. As a key member of our organization, you will be responsible for creating and managing training plans with customers, reporting on training progress, and providing system training and customer support.

Key Responsibilities:

  • Develop and implement comprehensive training plans that meet the needs of our customers
  • Monitor and report on training progress, identifying areas for improvement and implementing corrective actions
  • Provide system training to customers, ensuring they have the necessary skills to effectively use our products
  • Offer exceptional customer support, resolving queries and providing guidance on system features and functionalities
  • Assist with data preparation and uploading for new customers, ensuring seamless onboarding

Requirements:

  • Proven experience in training or consulting, with a strong understanding of adult learning principles
  • Bachelor's degree in a relevant field, such as education or business, or equivalent experience
  • Proficiency in Microsoft Office, including Word, Excel, and PowerPoint
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction


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