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Microsoft 365 Specialist
2 weeks ago
Brief description
To provide specialised technical expertise and recommendations on Microsoft 365 products and services and provide third level support for Microsoft 365 while ensuring their optimum availability and performance, troubleshooting problem areas in timely and accurate manner.
Detailed description
- To design, configure, test, and deploy Microsoft 365 products and services.
- To provide maintenance and 3rd level support services on all Microsoft 365 products and services to ensure continued availability and performance of the technologies.
- To troubleshoot and perform rootcause analysis related to Microsoft 365 products and services
- To manage technology lifecycle on all Microsoft 365 products and services
- To implement and maintain the governance and security model for the platform as developed by Cyber and Information Security Unit.
- To proactively monitor and report on Microsoft 365 products and services availability and reliability
- To provide periodic reports on the health, usage, performance, lifecycle status of the platform
- To develop, maintain and document technical standards, procedures, user guides, SOP's, instructional documents etc. relating to the Microsoft 365 products and services according to best practice to ensure continuity.
- To collaborate and engage with internal and external stakeholders to ensure the functionality of the deployed technologies
- To remediate security vulnerabilities identified on the platform
- To stay abreast of new development in Microsoft technologies.
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Microsoft 365 Technician
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Microsoft Exchange Online Specialist
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System Engineer
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Systems Administrator
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Implementation Specialist
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Implementation Specialist
2 weeks ago
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