Product Support Specialist

2 weeks ago


Cape Town, Western Cape, South Africa Meltwater Group Full time
**Description**

Möchtest du in einer dynamischen globalen Organisation arbeiten und interessante Probleme in Echtzeit lösen? Wir suchen ambitionierte Professionals, die mit unserem Product Support Team wachsen möchten. Diese Rolle erfordert jemanden mit großartigen Kommunikations
- und technischen Fähigkeiten, der in Hochdruck Situationen ruhig bleiben kann. Die Rolle umfasst die Identifizierung und Lösung von Anwendungs
- und Systemproblemen, die die Media Intelligence-Plattform von Meltwater beeinträchtigen.

Wir suchen für unser Team hier in unserem Berliner Büro eine/n Produktsupport-Experten/Expertin in Vollzeit. Wir sind auf der Suche nach jemandem, der oder die in einer Umgebung mit hohem Volumen Prioritäten setzen kann und die Bedürfnisse unserer Kunden täglich versteht.

Die Support-ExpertInnen bei Meltwater sind Teil unserer Forschungs
- und Entwicklungsabteilung, die aus leidenschaftlichen Menschen besteht, die stolz darauf sind, die Extrameile zu gehen, um hervorragenden Service zu bieten. Sie sind die ersten AnsprechpartnerInnen für die Unterstützung unserer KundInnen und arbeiten eng mit unserem Client Experience
- und Produktmanagement-Team zusammen.

Wir suchen Menschen, die daran interessiert sind, ihre Fähigkeiten in einem internationalen und dynamischen Arbeitsplatz zu entwickeln, und eine positive und lösungsorientierte Einstellung sind ein Muss.

**Was Dich bei uns erwartet**:

- Du arbeitest in einem internationalen Team, um unsere KundInnen auf der ganzen Welt zu unterstützen.
- Du verwaltest, priorisierst und behebst supportbezogene Anfragen über den Live-Chat und die E-Mail-Kanäle
- Du interagierst proaktiv mit unseren internen und externen KundInnen, um sicherzustellen, dass die bestmögliche Kundenerfahrung erzielt wird.
- Du arbeitest mit verschiedenen Teams zusammen, um Fehler zu beheben und die Grundursache von Problemen zu ermitteln und effektive Lösungen bereitzustellen.
- Du arbeitest an der kontinuierlichen Verbesserung des Produkt-Support-Prozesses.- Du treibst und implementierst neue Initiativen, um unsere Unterstützung auf die nächste Stufe zu heben, wie zum Beispiel:
- Dokumentieren von Standards, Prozessen und Verfahren in Bezug auf Best Practices, Probleme und Lösungen
- Bereitstellung von kontinuierlichem Feedback oder Vorschlägen für unsere Product Owner
- Du interagierst mit Menschen auf allen Ebenen in der gesamten Organisation.

**Was Du mitbringst**:

- (Hochschulabschluss (alle Fachrichtungen))
- Deutsch und Englisch auf muttersprachlichem Niveau
- Lösungsorientierte und eigenverantwortliche Persönlichkeit
- Fähigkeit, logisch zu denken und lösungsorientierte Vorschläge zu machen
- Die Fähigkeit, Anfragen zu priorisieren, um die Effizienz und Teamsynergien zu optimieren
- Ausgeprägtes technisches Verständnis - Du bist in der Lage, neue Technologien schnell zu erlernen und umzusetzen
- Die Fähigkeit, eine Situation einzuschätzen und zu verstehen und ein Gefühl der Dringlichkeit zu erzeugen
- Ein Auge fürs Detail, Eigeninitiative und Spaß daran, an mehreren Aufgaben gleichzeitig beteiligt zu sein
- Hervorragende schriftliche und mündliche Kommunikationsfähigkeiten in Englisch
- Erfahrung mit Ticketsystemen wie JIRA, Intercom oder ähnlichen Live-Chat-Plattformen ist ein Bonus

**Was wir bieten**:

- Du arbeitest in einem freundlichen, internationalen und einladenden Umfeld
- Herausfordernde Aufgaben, die in Zusammenarbeit mit anderen internationalen Teams gelöst werden
- Viele Möglichkeiten für persönliches Wachstum und Entwicklung
- Wettbewerbsfähiges Gehalt
- Vierteljährliche Firmenevents/Bonding
- Eine skandinavisch-geprägte Company Culture
- Die Möglichkeit, sich neben Daily Doings an anderen Projekten wie DE&I, Women in Tech, Green Council etc. zu beteiligen.

Bitte sende uns deinen Lebenslauf in englischer Sprache zu.

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