Duty Manager
2 weeks ago
A busy 5* Luxury Property in the Midrand area is urgently seeking the skills and services of a dedicated Duty Manager to oversee daily operations, ensure employee productivity, monitor the efficiency of all processes, and create a positive work environment for employees.
You will also meet regularly with upper management to stay up-to-date with organizational changes, issues, and improvements in their venueResponsibilities
- Keep track of monthly, quarterly and yearly goals
- Work with management to assess and improve processes and policies
- Monitor and report on revenue and cash flow
- Uphold and enforce company policies
- Train new hires
- Address employee complaints or performance issues as needed
- Check in with employees regularly to determine satisfaction
- Schedule shifts
- Help management create the department's budget
- Address customer issues and complaints
- Schedule regular maintenance and cleaning of facilities
- Meet regularly with upper management to stay informed on company issues
- Oversee security of the facility
Requirements and Skills
- Work experience as a Duty Manager or similar management role
- Previous experience in the industry preferred
- Customer service experience
- Team management skills
- Strong organizational skills
- Experience with facilities maintenance and/or security
- Strong problemsolving skills
- Availability to work in shifts including weekends
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