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Key Accounts Manager
3 months ago
- Min 1-year experience in commercial vehicle leasing.
- Solid background in Key Account Management.
- Customer service orientated with excellent relationship-building skills.
- Must be well presented as this position is client-facing.
- Excellent communication and writing abilities in both Afrikaans and English.
- Strong problem-solving skills.
- Commitment to delivering excellent customer service.
- Build and maintain strong relationships with customers.
- Serve as a primary point of contact for customer inquiries and concerns.
- Provide timely and accurate responses to customer queries.
- Understand customer needs and preferences to tailor solutions accordingly.
- Collaborate with internal teams to address customer issues and improve service delivery.
- Proactively identify opportunities to enhance customer satisfaction and loyalty.
- Conduct regular meetings and discussions with clients to review performance, address issues, and explore opportunities for improvement.
- Drive customer retention and growth through effective relationship management and value proposition communication.
- Stay informed about industry trends, market developments, and competitor activities.
- Take proactive steps to manage terminations by driving replacements, upselling additional products, securing signed quotations, and conducting follow-ups.
- Generate regular reports on key performance metrics, such as client satisfaction, retention rates, and revenue growth.
- Generate reports on lost business.
- Proactively manage terminations on a quarterly basis, ensuring less than 5% of leased and maintenance plan fleet remains over the contract end date.
- Achieve 100% of the target for both lease and non-lease fleet retention in accordance with budget requirements.
- Retain 100% of the fleet opening balance for both lease and non-lease.
- Create opportunity sheets and identify opportunities for upselling, then implement strategies accordingly.
- Maintain credit facility availability and conduct regular reviews to prevent frustration and delays.
