Operations Billing Administrator 12

2 weeks ago

Cape Town, Western Cape, South Africa RSAWEB Full time
Established in 2001, RSAWEB is a fast growing and highly innovative Internet Service Provider. We specialise in Cloud infrastructure, Enterprise Connectivity, Mobile Data Management, Fibre To The Home and Fibre To The Business. Our focus is on helping customers succeed online by leveraging technology to increase revenue, manage risk and contain costs.


Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.


Based within the Operations Department in our Consumer Division, you will be responsible for ensuring that our customers have a smooth billing experience.


Job Duties:

  • Ensure clients are correctly billed for their services
  • Ensure all data is correct
  • Communicate between teams and coordinate activities
  • Deal with client's first billing queries or issues
  • Update Projects daily by pulling reports for client Projects that are live, ensure all is in order in preparation for closure
  • Ticket management
  • Manage client reconnects for nonpaying clients who then make payment
  • Ensure payment plans with customers are communicated crossdepartmentally.
  • Ensure all client data is accurate and tickets are updated regularly
  • Communicate with various departments and external companies to own and resolve customer billing issues
  • Administrating support for internal audits for billing when requested
  • And any other reasonable task

Requirements:

  • Minimum of 2 years' experience in a job with billing tasks.
  • Minimum of 2 years in a customer facing role.
  • Matric Certificate.
  • Must be proficient in MS Excel.
  • Knowledge of connectivity services or previous ISP experience is preferred.
  • Excellent communication skills both verbal and written, internally and with customers.
  • Excellent analytical abilities & problem solving
  • Selfmotivation and selfmanaging
  • Attention to detail
  • Discipline/respect for confidentiality

The perks:

  • Company contribution to Medical Aid
  • Retirement Annuity contribution
  • Discounted Internet Connectivity
  • Bicycles to take a ride on the Sea Point promenade
  • Free Barista prepared coffee, breakfasts and snacks
  • Employee Wellness Programme (ICAS). Providing free 24/7/365 counselling for you and your family in your household, as well as other health and wellbeing resources, provided by registered professionals.
  • Exposure to latest industry technologies and standards
  • Lastly, a work environment that rivals the very best

Job Type:
Contract

Contract length: 12 months

Education:

  • High School (matric) (preferred)

Experience:

  • Billing: 2 years (preferred)
Customer Service: 2 years (preferred)

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