Engagement Co-ordinator

2 weeks ago

Johannesburg, Gauteng, South Africa Mimecast Full time

Professional Services Project Co-Ordinator- Give our customers a continuous sense of security.- This role, situated within the Professional Services (PS) team as part of the Global Project Management Office (PMO), is pivotal for coordinating various aspects of client projects with a strong emphasis on pre-sales activities.- We are seeking a highly motivated and collaborative individual with strong problem-solving and organizational skills.- Reporting to the a PS Manager, the Project Coordinator will actively engage in pre-sales efforts, collaborating closely with Sales, Customer Success, Implementation teams, and cross-functional departments.- What You'll Do- Develop and deliver pre-sales presentations about Professional Services offerings.


  • Attend internal meetings to discuss the sales pipeline, project feasibility, and resource planning.
  • Collaborate with managers to plan resources and support internal projects.
  • Define project concepts, scope, and manage timelines for projects.
  • Collaborate with Onboarding teams to ensure projects adhere to schedules and budgets.
  • Cultivate and maintain consultative relationships between dispersed groups and departments.
  • Review and contribute to product enhancement specifications.
  • Evaluate and improve current project implementation processes and methods.
  • Document risks, execute executive escalation where necessary, and develop mitigation plans.
  • Conduct client meetings to discuss project actions, risks, and issues.
  • Facilitate excellent written and verbal communications, creating RAID logs, and Lessons Learned documents.
  • Collaborate with multiple departments to gather business requirements, track open items, and ensure timely client delivery.


 What You'll Bring
  • Proficient using MS Office products such as Word, PowerPoint, Excel, and Visio.
  • Demonstrated ability in customerfacing positions.
  • Excellent communications and interpersonal skills, including the ability to interact with all levels of personnel.
  • Familiarity with project management processes (i.e., Waterfall methodology).
  • Experience in presales activities, including delivering presentations and collaborating on sales pipeline planning.


 What We Bring
  • We are Mimecasters. And we are alive with purpose._
DEI Statement

Cybersecurity is a community effort.

That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course.


We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background.

We particularly welcome applicants from traditionally underrepresented groups.

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