Social Media Co-ordinator

2 weeks ago


Johannesburg, Gauteng, South Africa Top Talent Professional Services Full time

This is a matrixed role reporting for day-to-day management locally to the Regional Head of Marketing SA and functionally to the Head of Social in the UK. They will develop and implement social media and communications calendars.

For this role, we are seeking a dedicated and dynamic individual with exceptional written and verbal communication skills. The perfect candidate should have a minimum of 2+ years in Marketing/Communications, and should show enthusiasm towards advancing their career and love for marketing.

The ideal candidate must be proficient in English (native or near-native) as it is the primary language used within the organization.

Essential duties and responsibilities

  • Manage the day-to-day management of our social media accounts, ensuring a clear channel plan exists.
  • Develop a social media communications calendar, ensuring timely and engaging content is shared according to the plan.
  • Collaborate with the Head of Social to create and implement best practices and strategies across all social media accounts.
  • Generate consistent, engaging content, including crafting and editing social media posts, enhancing customer interaction, and contributing to paid social media advertising campaigns.
  • Moderate user-generated content and messages based on business, marketing, and regional needs. Track and report on social online communities and interactions on a weekly, monthly, and quarterly basis.
  • Provide training to local social media advocates for effective supplementation of centrally generated social media content. Respond promptly to all social media comments.
  • Address any issues or contentious communications received through social channels promptly. Expand the social audience through the promotion of organizational activities, accomplishments, and community involvement.
  • Collaborate with the wider marketing team to create captivating visual content and assets like images, short videos, and articles. Ensure alignment between organic social activities and paid marketing initiatives and communication goals.
  • Aggregate social media content for use across our social media platforms. Respond to customer inquiries on various online platforms.

Personal Qualifications
Essential
Minimum of 2 years of experience in Marketing and/or Communications
University Degree (or equivalent) in Marketing/Communications or related field
Advanced verbal and written English proficiency
Outstanding interpersonal, teamwork, and negotiation skills
Technical requirements:
- Social media expertise
- Copywriting and proofreading abilities
Self-motivated with strong multitasking capabilities
Results-oriented and responsible. Ability to remain composed under pressure
Effective organizational and prioritization skills
Keen eye for detail and precision
Proficient in Microsoft Office and basic knowledge of Adobe design software including Adobe Premiere Pro, Photoshop, After Effects, and online design tools like Canva
Capable of analyzing social statistics in-depth and reporting on social activities
Experience in community management with a focus on audience development
Exceptional written and verbal communication skills.

Salary Range: R18,000 - R24,000 per month CTC



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