Current jobs related to Manager Service Level 2 - Johannesburg, Gauteng - Absa Bank Limited

  • Cyber Security Analyst Level 2

    15 hours ago

    Johannesburg, Gauteng, South Africa Numata Full time

    About the RoleWe are seeking a highly skilled Cyber Security Analyst Level 2 to join our 24/7 Security Operations Center (SOC) team at Numata. As a key member of our team, you will be responsible for monitoring and investigating security alerts, detecting malicious activity, and providing expert guidance to our clients.Key ResponsibilitiesMonitor and...

  • Financial Services Professional

    14 hours ago

    Johannesburg, Gauteng, South Africa Liberty Standard Bank Group 2 Full time

    Unlock Your Potential as a Financial Services ProfessionalAre you looking for a career that offers independence, unlimited earning potential, and the opportunity to make a real difference in people's lives? Look no further than Liberty Standard Bank Group 2's Financial Services Professional role.About the RoleAs a Financial Services Professional, you will...

  • Logistics Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa Level-Up Full time

    About the RoleWe are seeking a highly skilled and experienced Logistics Manager to join our team at Level-Up. As a key member of our operations team, you will be responsible for overseeing and optimizing the movement of goods from our company to our customers.Key ResponsibilitiesLogistics Strategy Development: Develop and execute logistics strategies to...

  • Regional Technical Support Specialist

    7 days ago

    Johannesburg, Gauteng, South Africa Level-Up Full time

    Job Title: Regional Tier 3 Technical SupportAs a Regional Tier 3 Technical Support specialist at Level-Up, you will be at the forefront of resolving complex technical issues and providing advanced support for our energy management solutions. Your role will involve troubleshooting, diagnosing, and resolving technical problems related to our renewable and...

  • Regional Technical Support Specialist

    15 hours ago

    Johannesburg, Gauteng, South Africa Level-Up Full time

    Job Title: Regional Tier 3 Technical SupportAs a Regional Tier 3 Technical Support specialist at Level-Up, you will be at the forefront of resolving complex technical issues and providing advanced support for our energy management solutions. Your role will involve troubleshooting, diagnosing, and resolving technical problems related to our renewable and...

  • Logistics Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Level-Up Full time

    {"Job Title": "Logistics Operations Manager", "Job Summary": "We are seeking a highly skilled Logistics Operations Manager to oversee the inbound logistics operations at Level-Up. The successful candidate will be responsible for strategic planning, optimal arrival management, and operational efficiency. This role is crucial in maximizing return on investment...

  • Logistics Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Level-Up Full time

    Job OverviewThe Bulk Client Services Manager will play a crucial role in implementing a Last Mile Logistics solution with control tower capabilities to optimize road logistics around rail availability and capacity. This position will be responsible for identifying and implementing efficiency levers and initiatives to reduce the cost baseline for the client,...

  • Financial Services Professional

    14 hours ago

    Johannesburg, Gauteng, South Africa Liberty Standard Bank Group 2 Full time

    Join Liberty Standard Bank Group 2 as a Financial AdvisorWe are seeking a dynamic and entrepreneurial-minded Financial Advisor to join our Randburg offices. As a key member of our team, you will be responsible for taking care of your clients' financial portfolios and making them aware of our various products.About Liberty Standard Bank Group 2Founded in...

  • Senior Director: Logistics Operations Manager

    7 days ago

    Johannesburg, Gauteng, South Africa Level-Up Full time

    Job Title: Senior Director: Logistics OperationThe Senior Director of Logistics Operations at Level-Up is responsible for setting the strategic direction and overseeing the growth of the company's logistics operations, including Inbound, Intra, Outbound logistics, and Warehousing. Reporting directly to the Managing Director, this role involves crafting and...

  • Logistics Manager

    7 days ago

    Johannesburg, Gauteng, South Africa Level-Up Full time

    Job Title: Manager: Outbound LogisticsJob Summary:The Manager of Outbound Logistics is responsible for overseeing and optimizing the movement of goods from the company to its customers. This role involves developing and implementing logistics strategies, managing outbound operations, and ensuring efficient order fulfillment.Key Responsibilities:Outbound...

  • Logistics Manager

    1 day ago

    Johannesburg, Gauteng, South Africa Level-Up Full time

    Job Title: Manager: Outbound LogisticsJob Summary:The Manager of Outbound Logistics is responsible for overseeing and optimizing the movement of goods from the company to its customers. This role involves developing and implementing logistics strategies, managing outbound operations, and ensuring efficient order fulfillment.Key Responsibilities:Outbound...

  • Senior Director: Logistics Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Level-Up Full time

    Job DescriptionThe Senior Director of Logistics Operations at Level-Up is responsible for setting the strategic direction and overseeing the growth of the company's logistics operations, including Inbound, Intra, Outbound logistics, and Warehousing. Reporting directly to the Managing Director, this role involves crafting and executing strategies to drive...

  • Logistics Manager

    4 days ago

    Johannesburg, Gauteng, South Africa Level-Up Full time

    Job Title: Manager: Inbound LogisticsJob Summary:We are seeking an experienced Manager: Inbound Logistics to oversee the inbound logistics operations, focusing on strategic planning, optimal arrival management, and operational efficiency. The successful candidate will be responsible for maximizing return on investment and ensuring that service level...

  • Senior Director: Logistics Operations Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa Level-Up Full time

    Job Summary:The Senior Director of Logistics Operations at Level-Up is responsible for setting the strategic direction and overseeing the growth of the company's logistics operations, including Inbound, Intra, Outbound logistics, and Warehousing. Reporting directly to the Managing Director, this role involves crafting and executing strategies to drive...

  • Service Level Analyst

    4 days ago

    Johannesburg, Gauteng, South Africa NTT DATA Full time

    About the RoleThe Service Level Analyst will play a key role in transforming data into insights that drive business value using data analytics, data visualization, and data modelling techniques and technologies.Key ResponsibilitiesAnalyse complex business problems and issues using data from internal and external sources to provide insight to...

  • MEP Draughtsman

    7 days ago

    Johannesburg, Gauteng, South Africa Level-Up Full time

    Job Title: Mechanical, Electrical and Plumbing DraughtsmanAt Level-Up, we are seeking a highly skilled Mechanical, Electrical and Plumbing (MEP) Draughtsman to join our team. As an MEP Draughtsman, you will play a crucial role in designing and drafting HVAC, plumbing, drainage, and firefighting systems for our projects.Key Responsibilities:Design and draft...

  • Logistics Manager

    6 days ago

    Johannesburg, Gauteng, South Africa Level-Up Full time

    Job Title: Manager: Inbound LogisticsJob Summary:We are seeking a highly skilled and experienced Manager: Inbound Logistics to join our team at Level-Up. As a key member of our logistics team, you will be responsible for overseeing the inbound logistics operations, focusing on strategic planning, optimal arrival management, and operational efficiency.Key...

  • Logistics Manager

    7 days ago

    Johannesburg, Gauteng, South Africa Level-Up Full time

    Job Title: Manager: Inbound LogisticsJob Summary:We are seeking a highly skilled and experienced Manager: Inbound Logistics to join our team at Level-Up. As a key member of our logistics team, you will be responsible for overseeing the inbound logistics operations, focusing on strategic planning, optimal arrival management, and operational efficiency.Key...

  • Logistics Manager

    15 hours ago

    Johannesburg, Gauteng, South Africa Level-Up Full time

    Job Title: Manager: Inbound LogisticsJob Summary:We are seeking a highly skilled and experienced Manager: Inbound Logistics to join our team at Level-Up. As a key member of our logistics team, you will be responsible for overseeing the inbound logistics operations, focusing on strategic planning, optimal arrival management, and operational efficiency.Key...

  • Assistant Store Manager Fourways Position

    2 weeks ago

    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Service Solutions is seeking an experienced and driven Assistant Store Manager to join their team in Fourways. The ideal candidate will have a passion for providing world-class service and a strong background in retail management. Key responsibilities include leading a team of sales associates, managing store operations, and maintaining a high level of...

Manager Service Level 2

3 months ago

Johannesburg, Gauteng, South Africa Absa Bank Limited Full time
Bring your possibility to life Define your career with us

  • With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary

Support the design, implementation & monitoring of the Resilience and Service Continuity Plans.

Consolidate & analyse Resilience, Service Continuity analytics and reporting, & translate from these key business & commercial insights to enable organization wide improvements in Resilience, Service Continuity capabilities.

Implement, maintain, enhance & manage Resilience and Service Continuity document & knowledge management systems.

Job Description:

Resilience, Service Continuity & Disaster Recovery

  • Participate in & positively contribute to the design of Group Resilience & Service Continuity frameworks, tools & processes
  • Support Service Continuity & Resilience processes & routines (assessments & reviews, reporting, testing, audits, technology / stakeholder forums, regulatory reviews, communications, document & knowledge management etc.).
  • Design & implement tools to consolidate & communicate all Resilience and Service Continuity planning, monitoring & assessment information.
  • Participate in and lead components of regular, proactive Resilience, Service Continuity reviews & assessments of business area / portfolio resilience & service continuity risks and opportunities
  • Plan & coordinate all Resilience, and Service Continuity Activity, & communicate plans across range of stakeholders
  • Analyse resilience and service continuity risk data & work with MI / Data teams to design toolkits, dashboards, reports that are relevant, reliable & insightful for business decision making
  • Participate & meaningfully contribute to all Service Continuity & Resilience Planning processes
  • Leverage expertise in both waterfall & Agile ways of work to successfully plan, execute & measure Resilience and Service Continuity plan implementation
  • Support the implementation of backup recovery systems and processes aligned to the regulatory requirements & service continuity requirements
  • Coordinate service continuity testing & document all testing outcomes (risks, opportunities, actions)
  • Track testing outcomes & associated action resolution & conclusion
  • Coordinate service continuity & recovery process & enable backup & recovery systems during events (execution role)
  • Assess service continuity and transition to back up & recovery systems are within minimum standards & aligned to regulatory requirements for all our products & services
  • Provide advisory on service continuity & recovery requirements, standards & processes to technology & Service Delivery Teams
  • Work across Tribes & Squads to document to communicate continuity and resilience plans & standards for new services & consistently update existing plans as required
  • Participate as an active contributor in event management & DR processes to enable quick & effective problem resolution
  • Consolidate & Communicate architecture & change forum decisions & associated Service Continuity& Resilience implications to Service Delivery & Technology teams & monitor plan implementation
  • Consolidate & analyse event & testing related information & insights & ensure risks & actions are successfully closed
  • Design & implement Resilience & Service Continuity Communication plans & routines across the portfolio
  • Stay ahead of the curve on Resilience & Service continuity approaches and practices globally
  • Stay up to date on all regulatory requirements in order to provide clear direction for Service Continuity & Resilience across the portfolio
  • Report effective MI & Data Analytics to support the ongoing improvement of Resilience & Service continuity across the portfolio (the goal is PREVENTION)
Devops & Support

  • Partner with senior Product Engineers to support problem resolution & critical thinking processes when the complexity level goes beyond support (coordinate resolution)
  • Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for products & services in production
  • Ensure mínimal business operations impact due to upgrades and maintenance activities
  • Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, tech products & services in production to prevent and to minimize issues
  • Provide advisory & lead software installation and upgrades, troubleshooting problems and providing resolutions.
Application Monitoring & Performance Management

  • Leverage performance monitoring insights to identify risks & opportunities for continuous improvement
  • Provide performance & trend reporting to improve advisory services across Tech & for improved customer impact

Accountability:
People

  • Coach & mentor peers & the broader Service Delivery & Technology teams on Resilience a