Branch Manager: Johannesburg

2 weeks ago

Kempton Park, Gauteng, South Africa ILIOS Travel Full time

Primary purpose of the job:


To ensure the effective management of the Johannesburg and Durban branch operations to achieve the company's long-term strategic goals and objectives.


Operations Management and Administration

  • Ensure effective management and planning of JHB & DBN branch daily operations and resources (staff, fleet and equipment)
  • Daytoday management and support to the team including crisis management and complaint resolution
  • Ensure Operations staff, drivers and guides adhere to all company procedures
  • Ensure optimum resource utilisation and effective cost management
  • Continuously drives towards cost optimisation and reduction of all operational costs
  • In coordination with head office, plan and forecast capacity and resource requirements in line with annual forecast
  • Ensure the highest level of customer service and focus by all team members
  • Maintain and promote positive working relationships with other ILIOS Travel departments, staff and industry partners
  • Participate and attend industry network events / partner events, where required
  • Assist Fleet Manager with the management of the fleet budget, vehicle maintenance and licensing, as and when required
  • Ensure the fleet meets the company's quality standards (mechanical condition, body condition and cleanliness)
  • Manage operations to ensure all ILIOS Travel goals and objectives are achieved
  • Practices good corporate governance by ensuring the branch operations comply with all relevant laws and regulations and deals responsibly with permitted exceptions
  • Assures sustainability and stability of the company's operations through the development of standards, controls, systems and procedures, fiscal governance and regular evaluation

Human Resources

  • Ensure that the company's personnel policies and procedures are adhered to and that the legislative requirements are complied with
  • Manage staff in line with the company's disciplinary code and make timeous recommendations and participate in corrective action, as and when required
  • Ensure timeous and effective management of all HR related matters (leave, overall, staff appraisals etc, as required)
  • Ensure recruitment plans and processes are in line within department's budget and company policies
  • Ensure induction and probationary review processes adhered to
  • Ensure effective communication of all operations and field staff related matters
  • Work with management to forecast human resources needs and staff development
  • Ensure a work environment that recruits, retains and supports quality employees
  • Ensure that ILIOS Travel facilities are always neat, organized, tidy and wellpresented and drive towards a safe and healthy working environment for all employees in compliance with relevant legislation

Minimum Requirements

  • Bachelors / Diploma in Tourism Management
  • Minimum of 10 years' experience in tourism transport logistics and people management
  • Minimum of 5 years' fleet management experience
  • Computer literacy (MS Word, Excel and Outlook; Internet)
  • Own transport and ability to work shifts, as and when required

Core Competencies

  • Emotional intelligence and interpersonal skills
  • Customer service / client relationship experience
  • Knowledge of the South African tourism industry, preferable
  • Knowledge of Johannesburg and surrounding areas
  • Scheduling of fleet and staff and route planning
  • Strong planning, organisation and administrative skills
  • Decisionmaking and problemsolving skills
  • Effective crisis management and resolution abilities
  • Ability to work under pressure
  • Business acumen and financial management skills
  • Attention to detail

Pay:
From R1,00 per month

Application Deadline: 2024/05/31

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